Managing triggers

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5 Comments

  • Tilly Martin

    Is there a way to create a trigger that only takes action when another one is deactivated? E.g to assigned a ticket

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  • Jessie Schutz
    Zendesk team member

    Hi Tilly!

    I want to make sure I understand what you're asking here...can you clarify what you mean by "deactivated"? Do you mean actually deactivated in the trigger settings? Or just that the trigger won't run on the ticket because the conditions aren't met?

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  • Tilly Martin

    Hi Jessie, 

    I've sussed it out

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Glad to hear you gotten things sorted, Tilly! Thanks for letting us know.

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  • Jake Reeves

    When I complete a task, an email notification is sent to our other Zen Sell user. My email notifications are turned off. Hers are turned on. How do we stop my task notifications from being sent to her email? All articles I find say I need to remove the trigger. Problem is, I dont see a trigger as an option to select under Business Rules like this support article says. Cant find the word trigger in any menu. Anyone know why I dont have access to triggers?

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