Zendesk automatically archives tickets 120 days after they are marked Closed. Archiving tickets speeds up the loading time for Views, especially those views that include multiple tickets which have been closed for a long period of time.
Archived tickets are still accessible and actionable. The following table includes actions you can take on an archived ticket:
|Direct access||Access a ticket directly via URL (e.g., https:// yourdomain .zendesk.com/agent/#/tickets/37)|
|Search||Searching for ticket(s) and accessing from search results|
|User Profiles||Viewing a list of tickets associated to a user (e.g., assigned tickets, CCed tickets)|
|Insights reporting||Insights, powered by GoodData|
|Group Profiles||Viewing a list of tickets associated to a Group|
|Organizational Profiles||Viewing a list of tickets associated to an Organization|
|Incremental Export||Available API endpoint detailing which tickets have been recently updated|
|My activities||Viewing a list of tickets associated with your requests. Archived tickets will still be labeled as "solved" in My activities.|
|Views||Used to create filtered lists of tickets . Archived tickets will be excluded from these lists.|
|Rules||Triggers and Automations allow you to automate actions on tickets. Rules cannot be executed on archived tickets.|
|API||All ticket API endpoints except Listing Tickets, Listing Ticket Metrics, Ticket Skips, and Listing Ticket Audits return archived tickets.|
|Classic Reporting||Classic reporting tools under Admin > Manage > Reports in Zendesk Support. Only available for accounts created before April 30, 2015.|
If you experience any issues with ticket archiving, please contact us so we can collect further information and troubleshoot the issue.