Managing your installed apps

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34 Comments

  • Hidayat Ullah

    Hello,

     

    How do i know if my app is uninstall by client, Mean there is no event or webhook that tell me that your app has been uninstall from the worksapce like abc.zendesk.com have uninstall my app?

    I want to remove user local data when they uninstall my app from there worksapce is there any solution for this?

     

    Thanks.

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  • Brett Bowser
    Zendesk Community Team

    Hey Hidayat,

    Any apps you have installed would show up under your Admin>Apps>Manage page. You will have the option to deactivate the app for reactivation later, or you can uninstall the app completely so it no longer has access to your account. As for removing local data, that would depend on the app that you're referencing I suspect. Some developers may handle this information differently and in some cases these apps may populate ticket data.

    Let me know if there's any other questions you have!

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  • Steve Sanz

    I have agents asking if the apps can start out hidden and they can click on the app button to unhide them when needed. How might this be possible?

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  • Matt

    Hi Steve,

    This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on tickets for your agents.

    This documentation should help you get that process started.

    https://support.zendesk.com/hc/en-us/articles/360001901487?page=2

    Matt - Customer Advocate

    Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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