Detecting an end-user's language from an email message Follow

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9 comments

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    Suzana Bueno

    Hi! Why does this shows as a "Suggested Feature" on my Admin Overview page? Shouldn't this be turned on by default? Also, I checked some of my email tickets and none of them have this "Locale set" event.

  • Avatar
    Robbert Hink

    Hey Suzana!

    This is a feature that is enabled automatically on your account. But it is a good feature to know about. The feature changes the "Language" user field that you can find in the profile of the requester.

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    Suzana Bueno

    But Robert, there's no event added to the ticket as stated on the article. Is it still working? Also, does it work also on tickets created via API?

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    Robbert Hink

    Suzana, if you are using Lotus, the event in Ticket would say "requester language".. and then fill in the appropriate language. This happens before the ticket is created, since the emails are preprocessed. Unlike API tickets, where tickets are created immediately.

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    Zac

    Does the ticket event and detection error prompt still appear when locale is detected? I don't see this in the interface.

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    Martin Lambertz

    Hi @Robbert

    same question as above - Does the ticket event and detection error prompt still appear? Does this need to be activated? 

     

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    Greg

    Hi Zac/Martin/All!

    The above-mentioned event log has actually been deprecated in the new UI. Apologies for the confusion and we will update this article to reflect these changes in the near future.

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    Jeff Von Hendy

    Any idea if this will work with Facebook/Twitter or any other channel integrations?

  • Avatar
    Laurie

    Hi Jeff.

    Unfortunately, Facebook and Twitter do not currently detect a user's language.

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