Verified AI summary ◀▼
Automatically detect an end user's language from email messages to set their language preference. This feature works for new or unregistered users without a set language. If detection fails, the language is set using the email's header or defaults to your account's language.
There are several ways to detect and set a user's language. One of those ways is automatically detecting an end user's language from an email message sent to Zendesk Support. Automatic detection works only for requests from unregistered (new) users and users who do not currently have a language setting selected.
Email-based language detection is useful if you provide support via email only since your users don't use help center, never sign in, and aren't able to set a language preference. The only other way to handle language for email-only end users is to have them send email support requests to a language-specific email address such as german@support.myaccount.com.
This article contains the following sections:
How it works
Email-based language detection is automatically turned on when you have more than one language in your Zendesk account.
First, the incoming email message is analyzed to detect the language. If the scan detects one with enough confidence, it is set automatically for the user. The length of the email message can affect the language analysis. (Longer messages produce better results.)
Accept-Language
header, then:
-
If the language in the
Accept-Languageheader is included in your supported languages, then the user's language preference is set. - If a language can't be detected by analyzing the email text or header, then the user's language is set to the Zendesk account's default language.
Supported languages
The email language detection feature currently supports the following languages:
- Arabic
- Chinese
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hebrew
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai