Providing multiple language support with dynamic content

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34 Comments

  • Omar Elshershaby

    Hey I had a question, I'm providing our contact form in multiple languages, with some custom fields that have specific values in each of them but are not reused anywhere else, currently I created dynamic items for each one of the fieldvalues so they are translated when needed, but is there an easier way to do this with text/items that are not used in multiple places?

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  • Jean-Francois Weston
    Zendesk Customer Advocate

    Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!

    Jeff | Zendesk Advocate | EMEA
    support@zendesk.com

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  • Pim H.

    Hey, I have a question. I want to add a variant to the dynamic content but the button 'Add variant' is not there. We are using the Professional plan. An extra language is already configured so I don't really get why I don't see the button 'Add variant'?

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  • JJ
    Zendesk Customer Advocate

    Hello Pim H.,

    I will have to look directly into your account to see what is exactly going on, therefore I will open a private ticket and reach out to you directly.

    Have a great day!

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