Enabling social and business single sign-on (SSO)

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7 Comments

  • Pedro Rodrigues

    Is there a way to see the users who specifically have signed up/in using social?

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  • Dennis Lynn

    Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which users maybe have signed in via social media auth. You can see these contact methods as an example in step 6 under "How social and business SSO works in Zendesk Support" above.  

    The one wrinkle to this is that if your user submitted a request via Twitter, for example, you will see a user profile for that individual that has a Twitter handle listed as a contact method. In this particular case, this user never actually signed in, but the way they submitted a request allowed for the creation of a profile using their twitter handle. This is necessary to ensure when you respond to their ticket, the followup is sent appropriately. 

    Long-story short, there really is no way to see exactly which users have ever signed in via a social media authentication method. If you don't have any social media channels enabled for ticket submission, however, then you can safely assume that any social media contact information for users is the direct result of them using this sign-in method to access your Help Center. 

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  • Pedro Rodrigues

    Thanks a lot for the clarification, Dennis. Another question, please: is there a way to see who specifically used social auth in the Chat pre-form? I'd like to see if offering those options are useful or not.

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  • Justin Wedes

    If a user is signing in with Microsoft and their Office365 account password changes or their account is disabled by the organization's IT, will they be automatically logged out and unable to log back into Help Center?

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  • Gail Leinweber

    Hi Justin,

    If the SSO authentication fails, then the users will be unable to log in to Zendesk using it. I wouldn't describe it as automatic, but if they were logged in at the time that the information changed, then the next time their session refreshed they would be prompted to reauthenticate.

    They might still be able to log in if they have a separate password set up within Zendesk, and are using the youraccountname.zendesk.com/access/normal path to try and log in as a backup (though they would need to be aware of that path as an option first). 

     

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  • Justin Wedes

    Is it possible to allow end-users only the option to sign in with Social and business single sign-on (and not Zendesk sign-in)?

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  • Brett - Community Manager

    Hey Justin,

    There's no way to toggle off the native Zendesk login and only use the social media single sign-on at this time. The only way to remove the native Zendesk login as an option is by setting up SSO for your end-users. More information on the different SSO options in our SSO (single sign-on) options in Zendesk article.

    Hope this helps!

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