Once you've set up your browser or phone (see Setting up your browser or phone to take calls), you're ready to make and receive calls. Make sure you've set your status to Online in the call console.
This section contains the following articles:
- Receiving incoming calls
- Making outbound calls
- Returning callback requests (Talk Professional and Enterprise)
- Putting calls on hold or mute
- Transferring calls (Talk Team, Professional, and Enterprise)
- Ending calls
Tip: Make sure your agents set their Talk status to Offline when ending their shift. While online, Talk will continue to route calls to an agent. Each time a call is routed to that agent, and the agent doesn't answer, the customer must wait an additional 30 seconds before they are routed to the next agent. Talk does not set agents offline automatically. However, admins can set an agent to offline in the Talk dashboard (Team and Professional only).