Updating your user profile and password

Every user has a profile that contains essential information such the contact email address, alternate identities, the user's organization, and so on. This includes the3 support staff (administrators and agents) and the people you support (your end-users).

This article covers the following topics:

• Updating your own user profile
• Updating your name in your user profile
• Adding a photo to your user profile
• Changing your password

Updating your own user profile

You can easily update your own user profile by opening your user profile from the menu beside your user profile icon.

To change your own user profile

1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

   If you want to update another user's profile, search for the user and open that user's profile instead of your own.

   

2. Enter or update information in your profile as needed.

   Refer to the table below for descriptions of the user profile properties.

   Your profile is automatically saved as you enter information. When you finish, you can navigate away.

The following table describes the profile information that can be set for administrators and agents.

Note: On Essential, administrator and agent profiles do not include all of the options described in the following table.

Profile data	Description
Name	Your real name. If you don't define an alias (see below), the name is used on all communications with end-users. To change your name, see Updating your name in your user profile.
Role	Defines a user's function and access level. There are three user types: End-user, Agent, Administrator. Only administrators can change a user's role. For more information, see Understanding Zendesk user roles in the Administrator Guide.
Groups	A collection of agents created by an administrator. Agents must be assigned to at least one group by an administrator, but they can be assigned to more than one. Administrators can add and edit groups, agents cannot. For more information, see About organizations and groups in the Administrator Guide.
Alias	Alternative name to use on all communications with end-users instead of your real name. Leave this field blank if you want to use your real name on your communications. This option is available for Professional and Enterprise accounts only. For more information, see Adding an agent alias in the Administrator Guide.
Signature	Closing line added to your email notifications when you make public ticket comments.
Email	Email addresses associated with your profile. The first email address is your primary email address and the only address that receives email notifications. You can add more email addresses to your profile by clicking Add contact. Note that to change your primary email address, you must first add and verify the new email address you want to make primary, then remove the old primary address.
Agent forwarding	Office phone or mobile phone you'd like to forward voice calls to instead of answering calls via the browser. You can test the number you enter to make sure calls forward properly.
Contacts	Other contact information including your Twitter handle, Facebook page, and Google account. You can also add secondary email addresses.
Tags	Any tags you want automatically added to new tickets you create. Separate tags with a space. Tags are added to new tickets only, not updated tickets. This is an optional feature and you may not have enabled user tagging. For more information about user tags, see Adding tags to users and organizations in the Administrator Guide.
Org.	A collection of users (both end-users and agents) created by an administrator. Agents can be a member of only one organization. If your uses organizations, both administrators and agents can add or edit their organization. For more information, see About organizations and groups in the Administrator Guide.
Language	Language you'd like to view Zendesk Support in. This setting only affects you.
Time zone	Local time zone; used to time stamp tickets. This setting only affects you.
Details	Additional details you'd like to add to your profile. Address, for example. Details are visible to other agents but not end-users.
Notes	Additional notes you'd like to add to your profile. This information is visible to other agents but not end-users.

Updating your name in your user profile

You can change your name at any time.

To update your name in your own user profile

1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

   If you want to update another user's name, search for the user and open that user's profile instead of your own.

2. Click your name on the profile page.

   Your name becomes editable.

   

3. Enter a new name.

   Your profile is automatically saved as you enter information. When you finish, you can navigate away.

Adding a photo to your user profile

You can add a photo to your profile and it will appear in your tickets and forum posts. At any time you can change or remove your photo.

Depending on your role, you can also add photos to other users' profiles.

To add a photo to your profile

1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

   If you want to add a photo to another user's profile, search for the user and open that user's profile instead of your own.

2. Click the profile icon in the profile, then select Upload a new photo.

   

3. Select an image.

   Use an image with a 1:1 aspect ratio that is no smaller than 80x80 pixels. The image will be scaled to fit.

   The image appears in your profile.

To change or remove a photo in your profile

1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

   If you want to change or remove a photo in another user's profile, search for the user and open that user's profile instead of your own.

2. Click the profile icon in the profile, then select Upload a new photo or Remove.
3. If you are uploading a new photo, select the photo.
4. Refresh the page, if necessary, to see the update.

Changing your password

You can easily change your password in your user profile.

An email confirmation is sent when an end-user password is changed via:

• Agent interface
• Password reset link
• API

To change your password

1. In your user profile, open the Security Settings tab.

   

2. Click Change in the Password section.
3. Enter in your Current password, then enter your New password twice.
   Note: The new password must match or else your password will not be saved.
4. Click Change password.

   Your password is updated. You will receive an email from Zendesk Support notifying you that your password has changed.