Managing Zendesk Talk numbers Follow

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8 comments

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    Alan

    On my account (phone # 925-421-2455) I do not have the option of adding a failover number.  Is this due to my Zendesk Plan needing to be upgraded?

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    DEBORAH OMONIYI

    what is zedecsk?

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    DEBORAH OMONIYI

    please can you esplain your program?

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    Amie Brennan

    Hi Deborah,

    We make software that companies use to give their customers a way to contact them for support. We don't provide support for their product, just the channel for communication. :)

    Best,

    Amie

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    Roman (Edited )

    Hi, 

    I want to connect Hungarian free toll number (I have it already) to my agent in Zendesk. Can you aid me?

    Best regards

    Roman

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    Chris White

    Hi!

    I was wondering if there are any details that could be shared on what form the ticket will take - like tags, specific identifiers, etc. This would help us manage them so that they don't overload our queue, and to put some automations in place to get the most out of the new feature.

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    Stephanie Hong

    Just thought I'd mention it would be helpful to clarify the section on "Configuring agent wrap-up for each number (Talk Basic and Advanced)

    For the following point, I had to find out in another thread that this is only for Talk Advanced.

    5. If you want to set a wrap-up time limit, select an option from the drop-down menu next to Wrap-up time limit.

    Would have saved me a few minutes of wondering if my set-up was glitchy I think if it was mentioned this isn't available on other plans.

    Hope this helps others!

    Stephanie

     

    Thanks,

    Stephanie

  • Avatar
    Scott Rosenlof

    Is it possible to set an agent to automatically go back online after a call?  Or do thy have to click available?

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