You can view your overall customer satisfaction score, individual ratings, comments, and satisfaction reasons (if enabled) in the Satisfaction dashboard.
You must have enabled customer satisfaction ratings and received at least one response to view data in the Satisfaction dashboard. See Using customer satisfaction ratings.
The Satisfaction dashboard is available on Zendesk Support Professional and Enterprise plans. The dashboard must have been shared with you by a Zendesk Explore administrator before you can view it.
Opening the Satisfaction dashboard
Use the following procedure to access the Satisfaction dashboard.
To open the Support dashboard
- In Zendesk Support, open the product tray.
- Click the Explore icon () .
- In the list of dashboards, select the Zendesk Support dashboard. The Zendesk Support dashboard opens.
- In the dashboard, click the Satisfaction tab.
For details of all the reports on this tab, see Analyzing your Support activity with Explore.