If you support multiple brands, a support email address is created for each brand you add. For example, firstname.lastname@example.org.
You can add more support addresses for your brand. For more information about support addresses, see Adding support addresses for users to submit tickets.
- Click the Admin icon () in the sidebar, then select Channels > Email.
- Beside the brand you want to create a support address for, click Add address.
Your support addresses are organized according by brand.
- Enter the Address and Name, then click Save.
You can also select a different Brand here, if you need to.
If you create a Zendesk support address for a brand, you cannot change the brand that address is associated with. To change the brand for a Zendesk support address, you'll need to delete the address and recreate it. If you create an external support address, you can change the brand the address is associated with by clicking edit next to the external support address name. For more information see, Adding a Zendesk support address and Adding an external support address.
Tickets created by agents will appear to customers as sent from the default support address of the brand that is associated with the ticket. For more information on changing the default address, see Setting a default support address.