If you support multiple brands, a support email address is created for each brand you add. For example, firstname.lastname@example.org.
You can add more support addresses for your brand. For more information about support addresses, see Adding support addresses for users to submit tickets.
- Click the Admin icon () in the sidebar, then select Channels > Email.
- Beside the brand you want to create a support address for, click Add address.
Your support addresses are organized according by brand.
- Enter the Address and Name, then click Save.
You can also select a different Brand here, if you need to.
After you create a support address for a brand, you cannot change the brand that address is associated with. If you need to change the brand for a support address, you'll need to delete the address and recreate it.