Zendesk Talk is cloud-based call center software built right into Zendesk Support. It enables you, and your teams to provide phone support from the same platform you use to manage your other support channels.
Use the information in this article to learn the basics you need to get Talk up and running in three steps.
Step One: Prepare your network and hardware for Zendesk Talk
To get the best from Talk, read Optimizing Zendesk Talk quality to help you ensure you are using the most compatible hardware, and that your network is optimized.
Step Two: Select a number
To use Talk, you'll need to purchase a phone number from us. You can purchase this number from directly within Talk. For details, see Adding Zendesk Talk numbers.
If you already have a support telephone number, and want to keep using it, you can forward calls from your support number to the Zendesk Talk number. For details, see Forwarding incoming calls from an existing number to Talk.
In some countries, we can help you move or "port" your existing phone number to Zendesk Talk. Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.
Step Three: Enable Talk and configure the general settings
Once your number is set up, you're ready to enable Talk and configure its settings. For details, see Enabling Zendesk Talk and configuring general settings.