Where can I use Markdown and HTML in Zendesk Support? Follow

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11 comments

  • Avatar
    Martin Lambertz

    Might be useful to combine this article with this one: 

    HTML/Markdown used in dynamic content does not render in trigger emails

  • Avatar
    Nicole - Community Manager

    Thanks, Martin. I'll flag this for our documentation team to look into. There may be a reason they want to keep them separate, but we'll definitely check in to see. 

  • Avatar
    Rachy Roberts

    Hi, 

    Any plans to allow the use of Rich Content within Triggers?

  • Avatar
    Nicole - Community Manager

    Hey Rachy - 

    Can you give us an example of why you would need Rich Content in a trigger or how you would use it? 

  • Avatar
    Rachy Roberts (Edited )

    Hello, 

    Yes, I have a bilingual client whom I want to set up an auto reply for once a ticket is created. 

    The native language text to be presented on the left in a box and the English version on the right.

    Are there any plans to allow this functionality? 

    Thanks!

  • Avatar
    Rachy Roberts

    This is what the box should look like; 

     

  • Avatar
    Nicole - Community Manager

    Hi Rachy - 

    It's not currently on the roadmap, but I encourage you to add your voice to this Product Feedback thread: Rich Text in Dynamic Content

  • Avatar
    Heidi Chapson

    Hello!

    Are there any plans to enable markdown for Guide and not just Support? Especially need this to create code blocks when editing (Guide) articles. Otherwise, what would you suggest? Code tags work for inline code, but not code blocks.

    Thanks,

    H.

  • Avatar
    Nicole - Community Manager

    Hi Heidi!

    There are not currently plans to enable markdown for Guide, though the need for it is on the product team's radar. 

    As a workaround, several users suggest Github Gists, as mentioned in this comment

    I also encourage you to contribute your voice and vote to this thread in the Product Feedback topic in the Community: 

    Help Center Article Editor needs to support (easy) source code formatting

     

  • Avatar
    Chris McGrath

    Hi,

    It would be nice if you had an option for the Welcome email to be pure html. For example,if I want bullet points I write:

    <ul>
        <li>one</li>
        <li>two</li>
    </ul>

    And you then add line breaks at the end of each one which results in 

    • one

    • two

    The work around is of course to put the entire html onto a single line, but that adds maintenance hell.

  • Avatar
    Nicole - Community Manager

    Hey Chris, 

    Thanks for the feedback! I encourage you to share it in the Product Feedback topic so that Product Managers will see it. 

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