Automating SMS support with Text triggers

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  • Justin Graves

    Is there any plan to make this functionality available as an action in Automations? I have rigged a work-around for now applying a tag when a time based scenario happens and then setting a Trigger to send the text message when the ticket gets updated and has that new tag but it would sure be nice to roll it all into one rule instead of stringing two together.

    Also, just a semantics thing but "SMS" seems to have been updated in Zendesk to "Text". For example, instead of "Notifications: SMS User" the action setting is now labeled as "Notifications: Text User". Some updates to this article and screenshots would be great :)


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