With Team Publishing, you can create a work in progress version of an existing, live article, and stage changes to publish later. You can submit your content changes for review if you want to collaborate with team members or get approval. If you are working on new content for review, see Creating new content for review.
Agents can create work in progress versions if they have management permissions.
- Do one of the following to start editing the article:
- In the article assignment email notification, click Open article.
- Navigate to a published article, then click Edit in the top menu bar.
- Make any necessary updates to the article body.
- Click Save to save your changes as you go.
When you save changes, a work in progress version is created. Your changes do not affect the publish version of the article until you p publish the staged version.
Be sure to note the URL for your staged content. If you're not a Guide admin, you'll need the URL to get back to the staged version of the article. If you're a Guide admin you can view a list of all work in progress content.
- If you want to preview the staged article, click Preview in the right panel.
The preview link expires after one hour. The preview can be viewed by anyone who has the link.
- When you are ready to send your article for review, click the drop-down arrow on the Save button, then select Submit for review.
- If you like, you can assign the article to a specific user for review, see Assigning or reassigning articles with Team Publishing.
If you need to submit multiple articles for review at once or assign multiple articles at once, see Updating knowledge base articles in bulk.
8 Comments
Hi Stephen, that's correct. You will need the url to get back to the article.
Is it not possible for an authorized agent to find the article with search?
Community Moderator ----- why is it not possible for an agent?
Hi Gyan -
There are no user roles/permissions for the Community, the two roles are Admin or end-user.
Is this part still accurate?
Be sure to note the URL for your staged content. If you're not a Guide admin, you'll need the URL to get back to the staged version of the article. If you're a Guide admin you can view a list of all work in progress content.
Based on the comments on the article here, this may no longer be the case. Just seeking clarification.
Thanks,
Josh
Hey Josh,
Thanks for bringing this to our attention! Looks like we need to update this article as well since this is no longer the case with the Guide permissions that were released a while back.
Thanks again!
Thanks Brett and Devan - I've updated the article accordingly :)
Any options to bring drafts to pre-published articles back to other plans?
We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save from Publish.
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