How can I completely hide the sign up button from my Help Center?

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12 Comments

  • Marcio Dirickson

    Is there a way to edit the {{user_info}} not to be a button, and have the same .css properties as the rest of the buttons? We would like to keep it it there if possible, instead of resorting to hide it altogether...

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  • Nicole S.
    Zendesk Community Team

    Hi Marcio, 

    Our product team indicated that user_info is deprecated. But that you can implement the options in that dropdown just like we do in the Copenhagen theme.

    See https://github.com/zendesk/copenhagen_theme/blob/9427814d3ef2dd0fa5822bcc9ba8ed3ca4a7e670/templates/header.hbs#L19-L39

    I hope that helps; let us know if you have additional questions or if we misunderstood you at all. 

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  • Peter Lau

    How can I go to  template ? Do I need to upgrade?

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  • Ricardo
    Zendesk Community Team

    Hello Peter Lau! You need to have Guide Professional or Enterprise to use the Help Center templates. See Using the Help Center templating language (Guide Professional and Enterprise)

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  • Suppasak Tic

    I follow the instruction but it doesn't work. the sign

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  • Ricardo
    Zendesk Community Team

    Hello Suppasak Tic

    Would you be able to share a little bit more details about the issue you are encountering? 

    PS: Welcome to Zendesk Community :)

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  • Suppasak Tic

    Thanks Ricardo,

     

    I want to hide the signup as I don't want everybody be able to signup to my Zendesk without approval. I follow your steps in this article but it doesn't work (or the article just meant to be 'sign-in')

     

    Before, my company using Zendesk just for internal support and now we upgrade our Zendesk to enterprise license, in order to use the branding feature to support our external client. Unfortunately, it sounds like Zendesk is not designed for support internal and external  in the same instant.

    Hiding the signup button is one of the work-around that I try to close the gap. 

    I also create tickets below regarding the issues I found when I try to apply Zendesk to the business requirement. 

    https://support.zendesk.com/hc/en-us/requests/5579112

    https://support.zendesk.com/hc/en-us/requests/5579210

     

    Thank you very much. 

    Suppasak Tichinpong

     

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  • Ricardo
    Zendesk Community Team

    Apologies for the delay in getting back to you Suppasak Tic.

    I read your tickets and it sounds like your issue is related to the fact that all of your end users can access all of your help centers if you have Multibrand in your account. Unfortunately, as my colleagues already told you, this is not possible at the moment.

    The instructions described in this article simply hide the sign up button from your Help Centre but it doesn't restrict your already existing users from accessing other brands. Perhaps you may want to consider segmenting your customers into user segments and restrict access to content based on those same user segments. See Can I restrict access to articles?

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  • Suppasak Tic

    Dear Ricardo,

     

    I already do the segment. From my perspective, segment is good for setting levels of access for the information of the same product, but not for a different product (with total different group of user).

    As for the article, there is still a signup page show up if user know the link. 

    Anyway, the root cause of my problem is we use Branding to support a total different group of users. I know now that it was not designed for that.

     

    Thank you

    Suppasak Tichinpong 

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  • Ricardo
    Zendesk Community Team

    Hello, Suppasak Tic

    For those users who know the link to your HC, we suggest enabling SSO for end-users and set the remote URL to some page within your domain.

    However, I believe you already know that too. I understand your feedback and I also see that you have already been given the link to this feature request. Thank you for your collaboration and understanding.

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  • ally.d

    Hi Ricardo! We're trying to do the opposite - I want to hide the log out button for users. (We're using single sign on, and don't want our users to get confused about what they're logging out of). I found an old answer for this question from several years ago, but it did not work for me. The instructions said to add the following to script.js:

    //Remove Sign Out
    $("#user-menu").find('li:last-child').remove();

     

    This didn't seem to do anything for me, is there a new way I can achieve this? Thank you! 

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  • Ricardo
    Zendesk Community Team

    Hello ally.d!

    That actually depends on the templating version you are currently in. Which version are you in?

    If you are in v2, you can remove the piece of code below from the header template:

    <div class="dropdown-menu" role="menu">
    {{link "my_activities" role="menuitem"}}
    {{my_profile role="menuitem"}}
    {{change_password role="menuitem"}}
    {{link "sign_out" role="menuitem"}}
    </div>
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