Analyzing Guide Team Publishing activity (Guide Enterprise)

Guide Team Publishing enables advanced knowledge management workflows, making it easy for teams to collaborate on and manage content. Teams can set up collaboration workflows to review, approve, and publish content. They can also stage content updates for published articles without affecting the live content. To learn more about Guide Team Publishing, see About Guide Team Publishing.

Insights features a pre-configured dashboard that enables you to view information about articles in various stages of their workflow, and agent activity for these articles.

For information about the metrics and attributes used on the Team Publishing dashboard, see Insights metrics reference and Insights object reference.

Accessing the Team Publishing Insights dashboard

Use the following procedure to access the Team Publishing Insights dashboard.

To access the Team Publishing dashboard

1. Click the Reporting icon () in the sidebar
2. Click the Insights tab.
3. Click the dashboards drop-down list, then select Insights - View only, if it's not already selected.
4. Click the Team Publishing tab on the dashboard.

The Team Publishing dashboard is displayed. For information about the reports on this dashboard, see the sections below:

The dashboard contains the reports shown in the following sections:

• Filtering reports
• Team Publishing headline metrics
• Team Publishing activity
• Top agents
• Agent Activity - Detailed View headline metrics
• Monthly Active Agents in Guide
• Agent Activity - Detailed View

Filtering reports

For all reports shown, you can filter by date, agent name, and article brand.

Team Publishing headline metrics

The Team Publishing dashboard contains the following headline metrics:

The reports are:

• # of Articles Created: Displays the number of new articles that were created.
• # of Article Edits: Displays the number of articles that were edited.
• # of Article Verifications: Displays the number of articles that have been verified using Guide article verification.
• # of Article Unverifications: Displays the number of articles unverified by agents.
• # of Article Publishes: Displays the number of articles that were published.
• # of Article Assignments: Displays the number of articles that were assigned to another person.
• # of Article Submits: Displays the number of articles that were submitted to another person for review.
• # of Article Approvals: Displays the number of articles that were approved for publication.

Team Publishing activity

The Team Publishing Activity report displays the number of articles published, assigned, created, approved, edited, submitted for review, verified and unverified for the date range you selected.

Top agents

These reports display the agents who have edited, created, or published the most articles for the date range you selected.

Agent Activity - Detailed View headline metrics

The Agent Activity - Detailed View section of the Team Publishing dashboard contains the following headline metrics:

The reports are:

• % of Active Agents: Displays the percentage of your agents who were active during the time period you selected.
• # of Active Agents: Displays the number of agents who were active during the time period you selected.
• # of Total Agents: Displays the total number of agents in your Zendesk instance.

Monthly Active Agents in Guide

The Monthly Active Agents in Guide report displays the number and percentage of agents who were active during the selected date range.

Agent Activity - Detailed View

The Agent Activity - Detailed View report displays details about article activity for all of your agents.