Analyzing Guide Team Publishing activity (Guide Enterprise)

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8 Comments

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Rebecca,

    The rollout is complete. So make sure you have the following:

    • Support Professional or Enterprise with Insights enabled

      and

    • Guide Enterprise

    Let us know if that helps!

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  • Sally Anne Dishong

    How is Team Publishing enabled? I can't seem to find that info in your HC.

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  • Meredith Pettet

    Hello! I'm still not seeing Team Publishing as a tab within Insights. We are support enterprise and guide legacy. Is this feature not available on guide legacy even though we're using enterprise plan? Please tell me we can have it without getting off legacy plan... :) 

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Sally Anne, 

    You do not have to enable Team Publishing. If you are on Guide Enterprise you just have it. This article gives an overview and links to all the related articles for using Team Publishing.

    https://support.zendesk.com/hc/en-us/articles/360000716047

    Hope that helps!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Meredith,

    Team Publishing requires Guide Enterprise. The Guide Legacy plan is the equivalent of Guide Professional, which does not include this feature.

    https://support.zendesk.com/hc/en-us/articles/115005153727-About-the-Zendesk-Guide-plan-types

    You would need to upgrade to Guide Enterprise if you want this feature. Sorry about that! 

     

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  • Mike Davis

    What reports in Zendesk Guide replace this report?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Mike Davis, thanks for the question. New Explore reports for Team Publishing will be along in the very near future though I can't give a specific date yet. Please follow our announcements section to hear when they are released - https://support.zendesk.com/hc/en-us/sections/200623776

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  • Clay Turk
    Zendesk Product Manager

    Hi all, 

    I am happy to announce that we are now live with the Guide Team Publishing dataset. However, in an effort to make this available sooner we are temporarily limited to the last 3 months of data. The good news here is that we are working on reloading all historical data, but it may not complete for all accounts before the new year.

    2

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