Zendesk Talk and Zendesk Text number regulatory requirements

Note: Not all numbers may be available at a point in time but will always work to get your requested numbers from our phone number provider as quickly as possible.

When you purchase a new phone number in Talk and Text, some countries have regulations that require you to provide additional documentation to verify your business. Use this article to learn about the information you'll need to supply before your Talk or Text number becomes active. To submit documents, you can open a ticket with our Advocacy Team Here. 

Choose a country

From the list, choose a county to learn more about the address and documentation requirements you'll need to provide.

If a number is shown as Beta, you can click the link and sign up to add it to your account. 

If an entry in the table below requires an ‘Executed Letter of Authorization’ it can be accessed here, you can make a copy and fill in your details as necessary before sending back to us.

Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents, or have a notarized power of attorney showing they are authorized. 

Argentina	Australia	Austria	Belgium	Bolivia
Brazil	Bulgaria	Chile	Czech Republic	Croatia
Colombia	Denmark	Dominican Republic	Estonia	Finland
France	Germany	Hong Kong	Hungary	Iceland
Indonesia	Ireland	Italy	Japan	Luxembourg
Malaysia	Mexico	Moldova	Netherlands	New Zealand
Norway	Panama	Peru	Philippines	Poland
Portugal	Romania	Singapore	Slovenia	Slovakia
South Africa	South Korea	Spain	Sweden	Switzerland
Taiwan	Thailand	UAE	United Kingdom	Venezuela

 

🇦🇷 Argentina

Argentina: Local (Beta)

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Argentina. One of: Business registration document or commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Commercial registry number	Business registration document

 

Argentina: Toll-free (Beta)

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address in Argentina. One of: Business registration document or commercial register showing Argentina address Utility bill Tax notice Rent receipt Title deed

 

🇦🇺 Australia

Australia: Local

Required information	Document to provide
Business name	No document required
Business address (must be within Australia)	No document required

 

Australia: Mobile 

Australia Mobile Prefix: +614

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address. One of: Business registration document or commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID number	Business registration document

 

Australia: Toll-free

Australia Toll-Free Prefixes: +611300, +611800

Required information	Document to provide
Business name	No document required
Business address	No document required

 

🇦🇹 Austria

Austria: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Austria. One of: Excerpt from company book or registration showing local address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Bank confirmation of identity

Austria: Mobile

Austria Mobile Prefix: +436

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Austrian address. One of: Excerpt from company book or registration showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

Austria: Toll-free (Beta)

Austria Toll-Free Prefix: +43800

Required information	Document to provide
Business name	Business registration document
Business address (must be within Austria)	No document required
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

 

🇧🇭 Bahrain

Bahrain: National (Prefix: +97316 Beta) 

Required information	Document to provide
Business name	Business registration document
Business address	Business registration document
Business registration number	Business registration document

 

🇧🇪 Belgium

Belgium: Local

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within the locality or region covered by the phone number's prefix)	Excerpt from the commercial register (extrait BCE)
Business Registration  Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	No documentation required to prove VAT number

 

Belgium: Mobile

Belgium Mobile Prefix: +3246

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business Registration  Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	No documentation required to prove VAT number

 

Belgium: National

Belgium National Prefix: +3278

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business Registration  Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	No documentation required to prove VAT number

Belgium: Toll-free (Beta)

Belgium Toll-Free Prefix: +32800

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business Registration  Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	No documentation required to prove VAT number

 

🇧🇴 Bolivia

Bolivia: Toll-free (prefix +591800 Beta) 

Required information	Document to provide
Business name	No document required
Business address	No document required
Letter of authorisation	Executed letter of authorization

 

🇧🇷 Brazil

Brazil: Local, National and Toll-free (Beta)

Brazil Toll-Free Prefix: +55800

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Brazil address. One of: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

 

🇧🇬 Bulgaria

Bulgaria: Local numbers

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Bulgaria. One of: Business registration document or excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Unified identification code	No document required
Seat of address of registration	No document required
Email address	No document required

Bulgaria: Toll-free (Beta)

Required information	Documents to provide
Business name	Business registration document
Unified identification code	No document required
Registered business address (can be anywhere in the world)	No document required
Email address	No document required

 

🇨🇱 Chile

Chile: Local (Anonymous calling and call forward to international destinations is prohibited by regulation)

Required information	Documents to provide
Business Name	Excerpt from the commercial register
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.)	Proof of local address in Chile, One of: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

 

🇨🇿 Czech Republic

Czech Republic: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Czech Republic. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business ID number	No document required
Name of authorized representative	No document required
Address of authorized representative	No document required

Czech Republic: Mobile

Czech Republic Mobile Prefix: +42073

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Business ID number	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of authorized representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Address of authorized representative	No document required

 

Czech Republic: National and Toll-free (Beta)

Czech Republic National Prefix: +420910
Czech Republic Toll-Free Prefix: +420800

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required
Business ID number	No document required
Name of authorized representative	No document required
Address of authorized representative	No document required

 

🇭🇷 Croatia

Croatia: Local (+385)

Required information	Documents to provide
Business name	Excerpt from the court register showing name of Authorized Representative
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable.	Court register showing local address
Company registration number	Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)
Name of authorized representative	One of the following: National ID, Passport, Residence Permit

 

🇨🇴 Colombia

Colombia: Local (+571)

Required information	Documents to provide
Business name	Business Registration document showing business name.
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable.)	Business Registration document showing business address.

 

Colombia: Toll Free (+571 800)

Required information	Documents to provide
Business name	Business Registration document showing business name.
Business address (May be anywhere in the world.)	Business Registration document showing business address.

🇩🇰 Denmark

Denmark: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within Denmark)	Proof of Denmark address. One of: Business registration document showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required

 

Denmark: Toll-free (+45 80)

Required information	Documents to provide
Business name	No document required
Business address (must be within Denmark)	No document required

 

🇩🇴 Dominican Republic

Dominican Republic: Local  

Required information	Document to provide
Business name	Business registration document
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	Business registration document (showing local address)

🇪🇪 Estonia

Estonia: Local and Mobile

Estonia Mobile Prefix: +3725

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required

 

🇫🇮 Finland

Finland: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required

Finland: National and Toll-free (Beta)

Finland National Prefix:  +35875
Finland Toll-Free Prefix: +358800

Required information	Documents to provide
Business name	No document required
Business address	No document required

 

🇫🇷 France

France: Local

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative (If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in France. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

France: Mobile and National

France Mobile Prefixes: +337, +336
France National Prefix: +339

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative (If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney)
Business address	Proof of France address. One of: Excerpt from the commercial register showing French address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

🇩🇪 Germany

Note: We no longer offer German National numbers due to restrictions in place relating to looping hold music with this number type. Read more about it here.

Here are the regulatory requirements for each number type in Germany:

Germany: Local

German local (geographic) phone numbers, are numbers that are tied to a geographic locality in Germany.  

Required information	Documents to provide
Business Name	Excerpt from the commercial register (Handelsregisterauszug)
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.	Excerpt from the commercial register (Handelsregisterauszug) showing local address

Germany: Toll Free (+49 800)

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (may be anywhere in the world)	Proof of Germany address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address
Name and Contact Information of Representative in Germany (if business is not in Germany)	No document required
VAT Number	No document required
Proof of number allocation	Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter 'German Toll-Free numbers are allocated directly by the National Regulator (BNetzA) to individuals and businesses upon application. You will need to apply for A Toll-Free number from BNetzA and once received we can activate it for you. The procedure for the application and activation of a Toll-Free number can be found here. Please do note that you will need an address in Germany to apply for a Toll-Free Number.

 

Germany: Mobile (+49 157)

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (may be anywhere in the world)	Proof of address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address
German VAT Number	No document required

 

 

 

🇬🇷 Greece

Greece: Local

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Greece. One of: Extract from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Tax ID number	No document required
Business email or mailing address	No document required

Greece: Toll-free (Beta)

Greece Toll-Free Prefix: +30800

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (can be anywhere in the world)	No document required
Tax ID number	No document required
Business email or mailing address	No document required

 

🇭🇰 Hong Kong

Hong Kong: Mobile, National and Toll-free (Beta)

Hong Kong Mobile Prefix: +8526
Hong Kong National Prefixes: +85230, +85258
Hong Kong Toll-Free Prefix: +852800

Required information	Documents to provide
Business name	Business Registration Certificate
Business address (can be anywhere in the world)	One of: Correspondence with government departments (no more than 3 months old): Business registration certificate Correspondence with banks or financial institutions (no more than 3 months old): Bank statement Credit card account statement Correspondence with public utilities (no more than 3 months old): Electricity bill Water bill Gas bill Correspondence with operators of public telecommunications services: Mobile telecommunications service bill Fixed telephone service bill Internet access service bill Pay TV service bill Must show name to demonstrate addressee is business.
Business registration number	Business registration document

 

🇭🇺 Hungary

Hungary: Local

Required information	Documents to provide
Business name	No document required
Registered seat	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Hungary. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required
Business email or mailing address	No document required

Hungary: Mobile

Hungary Mobile Prefix: +3670

Required information	Documents to provide
Business name	No document required
Registered seat	No document required
Business address (must be within Hungary)	Proof of Hungary address. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required
Business email or mailing address	No document required

 

🇮🇸 Iceland

Iceland: Local

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

 

🇮🇩 Indonesia

Indonesia: Local (Beta)

Required information	Documents to provide
Business name	Business Registration Document
Business address (Must be within locality or region covered by the phone number's prefix)	Business Registration Document
Name of Authorised Representative	National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians

 

Indonesia: Mobile / Toll Free* (Beta)

Required information	Documents to provide
Business name	Business Registration Document
Business address (Can be anywhere in the world)	Business Registration Document
Name of Authorised Representative	National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians

*Numbers are not allowed for callback service

🇮🇪 Ireland

Ireland: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within the locality or region covered by the phone number's prefix)	No document required

Ireland: Mobile

Ireland Mobile Prefix: +35386

Required information	Documents to provide
Business name	Business registration document
Business address (must be within Ireland)	No document required

Ireland: National

Ireland National Prefix: +35376

Required information	Documents to provide
Business name	No document required
Business address (must be within Ireland)	No document required

Ireland: Toll Free

Ireland Toll Free (Beta) Prefix: +3531800

 Prefix: +3531800

Required information	Documents to provide
Business name	Business Registration Document
Business address (can be anywhere in the world)	No document required

 

 

🇮🇹 Italy

Italy: Local

Required information	Documents to provide
Business name	No document required
Business address (Must be within locality or region covered by the phone number's prefix)	Proof of Italy address. One of: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT (or business registration ID, if VAT is unavailable)	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	No document required
Place of birth of authorized representative	No document required
Fiscal code of authorized representative (Tax ID or equivalent)	No document required
Nationality of authorized representative	No document required

 

Italy: Mobile

Italy Mobile Prefix: +393

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	Proof of address. One of: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT (or business registration ID, if VAT is unavailable)	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	No document required
Place of Birth of authorized representative	No document required
Fiscal code of authorized representative (Tax ID or equivalent)	No document required
Nationality of authorized representative	No document required

 

🇯🇵 Japan

Japan: National and Toll-free

Japan National Prefix: +8150
Japan Toll-Free Prefixes: +81120, +81800

Required information	Documents to provide
Business name	Business registration document. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Any other document issued by a governmental authority with the company’s name and address
Business address (can be anywhere in the world)	Proof of address. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Any other document issued by a governmental authority with the company’s name and address Certificate of tax payment Utility bill
Name of authorized representative or person in charge of the contract	Proof of identity. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Address of authorized representative or person in charge of the contract	Proof of address. One of: Driver’s license Passport Certificate of tax payment Utility bill Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth
Date of birth of authorized representative or person in charge of the contract	Proof of date of birth. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Authorization of authorized representative or person in charge of the contract	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Copy of Company By-Laws showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract Letter on the company letterhead under seal showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract
Business description	Proof of business description. One of: Corporate registry or articles of incorporation Other government-issued document with a business description
Business purpose for number	No document required
Beneficial ownership and identity (applicable for any person or entity that owns 25% or more shares of voting rights) (if applicable)	Proof of beneficial ownership (Shareholders’ registry or equivalent document that includes shareholder information) Annual securities report Corporate registry Other document issued by a governmental authority to certify the person who has the authority to represent a corporation
Name of beneficial owner (if applicable)	Proof of identity. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Other document issued by a governmental authority with the company's name and address
Address of beneficial owner (if applicable)	Proof of address. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Other document issued by a governmental authority with the company's name and address
Name of authorized representative of beneficial owner (if applicable)	Proof of identity. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Date of birth of authorized representative of beneficial owner (if applicable)	Proof of date of birth. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Address of authorized representative of beneficial owner (if applicable)	Proof of address. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Authorization of representative of beneficial owner (if applicable)	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Letter on the company letterhead under seal showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract

 

🇱🇺 Luxembourg

Luxembourg: Local

Required information	Document to provide
Business name	Extract from the commercial register (Registre du Commerce et des Sociétés)
Business address (must be within Luxembourg)	Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address

 

🇲🇾 Malaysia

Malaysia: Mobile (Prefix: +60 16, +60 11)

Required information	Document to provide
Business name	Business Registration Document
Business address (must be within Malaysia)	Business Registration Document
Name of Authorized Representative	Proof of identity. One of: Government-issued ID (must include picture) Passport
Identity Document Number of Authorized Representative	Proof of identity. One of: Government-issued ID  Passport
Identity Document Issuing Country of Authorized Representative	Proof of identity. One of: Government-issued ID Passport
Address of Authorized Representative	Proof of Malaysian Address, One of: Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)
Letter of Authorization for Authorized Representative	Proof that representative is authorized to act on behalf of the business:  Executed Letter of Authorization

Malaysia: Toll Free (Beta) (Prefix: +60 1800)

Required information	Document to provide
Business name	Business Registration Document
Business address (Anywhere in world)	Business Registration Document

 

🇲🇽 Mexico

Mexico: Local, Mobile (Prefix: +5255499)

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of address. One of: Business registration showing local address Recent utility bill Recent government communication

 

Mexico: Toll Free (Prefixes: +52800, +521800)

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	Proof of address. One of: Business registration showing the address Recent utility bill Recent government communication

  

🇲🇩 Moldova

Moldova: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Business registration document

 

🇳🇱 Netherlands

Netherlands: Local and National

Netherlands National Prefix: +3185 

Required information	Document to provide
Business name	Excerpt from the commercial register (KvK)
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable)	Excerpt from the commercial register (KvK) showing local address,
Netherlands VAT Number	No document required

 

Netherlands: Toll-free

Netherlands Toll-Free Prefix: +31800

Availibility: not currently available

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required
Business purpose for number	No document required

 

🇳🇿 New Zealand

New Zealand: Local 

Required information	Document to provide
Business name	Excerpt from the commercial register
Business address (Must be within locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.)	Excerpt from the commercial register

 

New Zealand: Toll Free (Prefix: +64800) 

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

 

🇳🇴 Norway

Norway: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	No document required
Business registration number	Business registration document

Norway: Mobile and Toll-free (Beta)

Required information	Document to provide
Business name, Business registration number	Business registration document
Business address (can be anywhere in the world)	Proof of address. One of: Business registration showing address Utility bill
Name of authorized representative	Proof of identity. One of: Government-issued ID with picture Passport
Authorization of authorized representative	Proof of authorization to act on behalf of company. One of: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number)	no documentation required

 

🇵🇦 Panama

Panama Local

Required Information	Document to provide
Business Name	Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative
Address Must be within the locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.	Business registration (Certificado de Registro Público) showing local address
Name of authorized representative or Legal Representative	National Identity Document (Cedula de Identidad) for Panamanian citizens or residents Passport for foreign citizens that are non-residents
Letter of Declaration	Signed Letter of Declaration*

🇵🇪 Peru

Peru: Local (not currently available)

Required information	Document to provide
Business name	No documentation required*
Business address (must be within the locality or region covered by the phone number's prefix)	Business registration showing local address
Unique Taxpayer Registry (RUC)	No documentation required*
Name of authorized representative,Identity Document Type and Number of authorized representative	Proof of ID, one of: National Identity Document (for Peruvian individuals) Immigration Card, Passport or other valid legal identity document required by National Migration Superintendence (for foreign individuals)

 

🇵🇭 Philippines

Philippines: Toll Free

Required information	Document to provide
Business name	Business registration document
Business address (May be anywhere in the world)	Government-issued ID  Utility bill Tax notice Rent receipt Title deed

🇵🇱 Poland

Poland: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	No document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
Name of authorized representative	No Document Required
Authorization of authorized representative	Proof of authorization to act on behalf of company, for example: Power of attorney Other official documentation identifying the person as an authorized representative

 

 

Poland: Toll-free (Beta)

Poland Toll-Free Prefix: +48800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National tax ID (NIP), National Court Register (KRS), or business activity register

 

🇵🇹 Portugal

Portugal: Mobile and National

Portugal Mobile Prefix: +3519
Portugal National Prefix: +35130

Required information	Document to provide
Business name	Business registration document
Business address (must be within Portugal)	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number

Portugal: Toll-free (Beta)

Required information	Document to provide
Business name	Business registration document
Business address	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number

 

🇷🇴 Romania

Romania: Local

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Excerpt from the commercial or trade registry showing local address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	No document required
Address of authorized representative	No document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

 

Romania: Toll-free (Beta)

Romania Toll-Free Prefix: +40800

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (can be anywhere in the world)	Proof of address. One of: Excerpt from the commercial or trade registry showing matching address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	No document required
Address of authorized representative	No document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

 

🇸🇬 Singapore

Singapore: Mobile and National

Singapore Mobile Prefix: +658

Singapore National Prefix: +653

Required information	Document to provide
Business name	Business registration document
Business registration number	Business registration document
Billing address (can be anywhere in the world)	No document required
Email address	No document required

 

🇸🇰 Slovakia

Slovakia: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovakia. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Registered seat	Business registration document
Business registration number	Business registration document
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that the representative is authorized to act on behalf of the company. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

 

Slovakia: Toll-free (Beta)

Slovakia Toll-Free Prefix: +421800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Registered seat	Business registration document
Business registration number	Business registration document
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that representative is authorized to act on behalf of business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

 

🇸🇮 Slovenia

Slovenia: Local

Required information	Document to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovenia. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

🇿🇦 South Africa

South Africa: Local

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

 

South Africa: Mobile

South Africa Mobile Prefix: +2760

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document
Business address (must be within South Africa)	Proof of South Africa address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

 

South Africa: National

South Africa National Prefix: +2787

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration
Business address (can be anywhere in the world)	Proof of address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

 

🇰🇷 South Korea

South Korea: National and Toll-free (Beta)

South Korea Toll-Free Prefix: +82308
South Korea Prefix: +8270

Required information	Document to provide
Business name	Business registration document
Business address	No document required

 

🇪🇸 Spain

Spain: Local

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Business registration showing address

 

Spain: National / Toll Free

Prefix: +34 518  / +34 900

Restrictions: Domestic calls only

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (Must be within Spain)	Business registration document showing address within Spain

 

Spain: Mobile

Prefix: +34911, +34955, +3498, +34931, +34960, +34971

Restrictions: Text only, No Voice on mobile

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (Must be within Spain)	Business registration document showing address within Spain

🇸🇪 Sweden

Sweden: Local

Required information	Document to provide
Business name	No document required
Business address (must be within Sweden)	Proof of Sweden address. One of: Business registration showing address Utility bill Tax notice Rent receipt Title deed

 

🇨🇭 Switzerland

If you need to find your UID number, you can do so here.

Switzerland: Local

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address: Must be in Switzerland; a PO Box is not acceptable as local address.	Excerpt from commercial or official business register showing local address
Unternehmens-Identifikationsnumber (UID) for Swiss entities	No document required

 

Switzerland: Mobile

Switzerland Mobile Prefix: +417

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (can be anywhere in the world)	Excerpt from commercial or official business register showing address
Unternehmens-Identifikationsnumber (UID) for Swiss entities	No document required
Surname and first name of the telephone user

 

Switzerland: Toll-free (Beta)

Switzerland Toll-Free Prefix: +41800

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (can be anywhere in the world)	No document required

 

🇹🇼 Taiwan (+886)

Taiwan: Local

Information Required	Documentation Required	Acceptable Documentation (One of the following)
Business Name and Address Address must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.	Proof of Identity / Address	Company Registration showing the business name and local address
Company Registration Number	Proof of Registration Number	Company Registration showing the company’s registration number
Name of authorized representative	Proof of Identity	National ID Passport Residence Permit

Taiwan: Mobile (+886 9)

Information Required	Documentation Required	Acceptable Documentation (One of the following)
Business Name and Address Address must be within Taiwan. A PO Box is not acceptable	Proof of Identity / Address	Company Registration showing the business name and local address
Company Registration Number	Proof of Registration Number	Company Registration showing the company’s registration number
Name of authorized representative	Proof of Identity	National ID Passport Residence Permit

Taiwan: Toll-free (+886 80)

Information Required	Documentation Required	Acceptable Documentation (One of the following)
Business Name and Address Address can be anywhere in the world. a PO Box is not acceptable.	Proof of Identity / Address	Company Registration showing the business name and local address
Company Registration Number	Proof of Registration Number	Company Registration showing the company’s registration number
Name of authorized representative	Proof of Identity	National ID Passport Residence Permit

🇹🇭 Thailand (+66)

Thailand: Local 

Required information	Document to provide
Business name and Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.)	Excerpt from the commercial register showing the Thai address
Name of Legal Representative	Thai Government Issued ID Card
ID Number of the Legal Representative	Thai Government Issued ID Card

 

Thailand: Toll Free

Required information	Document to provide
Business name	Excerpt from the commercial register
Business address (may be anywhere in the world )	Excerpt from the commercial register
Business Registration Number	Excerpt from Commercial Register showing the Business Registration Number
Type of Business	No document required

  

🇦🇪 UAE

United Arab Emirates: Toll-free  (Prefix: +971800 Beta) 

An ‘Executed Letter of Authorization’ can be accessed here, you can make a copy and fill in your details as necessary before sending back to us as a PDF.

Required information	Document to provide
Business name	No document required
Business address	No document required
Letter of authorization	Executed letter of authorization

  

🇬🇧 United Kingdom

United Kingdom: Local, National

UK National Prefix: +4433

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

🇻🇪 Venezuela

Venezuela: Toll-free  (Prefix: +58800 Beta) 

Required information	Document to provide
Business name	No document required
Business address	No document required
Alternative phone number (for non-Venezuelan users)	No document required
Business industry and purpose (IE healthcare, financial services / customer service)	No document required
Letter of authorization	Executed letter of authorization