When you purchase a new phone number in Talk and Text, some countries have regulations that require you to provide additional documentation to verify your business. Use this article to learn about the information you'll need to supply before your Talk or Text number becomes active. To submit documents, you can open a ticket with our Advocacy Team Here.
Choose a country
If a number is shown as Beta, you can click the link and sign up to add it to your account.
If an entry in the table below requires an ‘Executed Letter of Authorization’ it can be accessed here, you can make a copy and fill in your details as necessary before sending back to us.
Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents, or have a notarized power of attorney showing they are authorized.
🇦🇷 Argentina
Argentina: Local (Beta)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Argentina. One of:
|
Commercial registry number | Business registration document |
Argentina: Toll-free (Beta)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of address in Argentina. One of:
|
🇦🇺 Australia
Australia: Local
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (must be within Australia) | No document required |
Australia: Mobile
Australia Mobile Prefix: +614
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of address. One of:
|
Business ID number | Business registration document |
Australia: Toll-free
Australia Toll-Free Prefixes: +611300, +611800
Required information | Document to provide |
---|---|
Business name | No document required |
Business address | No document required |
🇦🇹 Austria
Austria: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Austria. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Austria: Mobile
Austria Mobile Prefix: +436
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Austrian address. One of:
|
Name of authorized representative | Proof of identity (one of)
|
Austria: Toll-free (Beta)
Austria Toll-Free Prefix: +43800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within Austria) | No document required |
Name of authorized representative | Proof of identity (one of)
|
🇧🇭 Bahrain
Bahrain: National (Prefix: +97316 Beta)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Business registration document |
Business registration number | Business registration document |
🇧🇪 Belgium
Belgium: Local
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within the locality or region covered by the phone number's prefix) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | No documentation required to prove VAT number |
Belgium: Mobile
Belgium Mobile Prefix: +3246
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | No documentation required to prove VAT number |
Belgium: National
Belgium National Prefix: +3278
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | No documentation required to prove VAT number |
Belgium: Toll-free (Beta)
Belgium Toll-Free Prefix: +32800
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | No documentation required to prove VAT number |
🇧🇴 Bolivia
Bolivia: Toll-free (prefix +591800 Beta)
Required information | Document to provide |
---|---|
Business name | No document required |
Business address | No document required |
Letter of authorisation | Executed letter of authorization |
🇧🇷 Brazil
Brazil: Local, National and Toll-free (Beta)
Brazil Toll-Free Prefix: +55800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Brazil address. One of:
|
🇧🇬 Bulgaria
Bulgaria: Local numbers
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Bulgaria. One of:
|
Unified identification code | No document required |
Seat of address of registration | No document required |
Email address | No document required |
Bulgaria: Toll-free (Beta)
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Unified identification code | No document required |
Registered business address (can be anywhere in the world) | No document required |
Email address | No document required |
🇨🇱 Chile
Chile: Local (Anonymous calling and call forward to international destinations is prohibited by regulation)
Required information | Documents to provide |
---|---|
Business Name | Excerpt from the commercial register |
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.) | Proof of local address in Chile, One of:
|
🇨🇿 Czech Republic
Czech Republic: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Czech Republic. One of:
|
Business ID number | No document required |
Name of authorized representative | No document required |
Address of authorized representative | No document required |
Czech Republic: Mobile
Czech Republic Mobile Prefix: +42073
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | No document required |
Business ID number | No document required |
Name of authorized representative | Proof of identity. One of:
|
Authorization of authorized representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Address of authorized representative | No document required |
Czech Republic: National and Toll-free (Beta)
Czech Republic National Prefix: +420910
Czech Republic Toll-Free Prefix: +420800
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | No document required |
Business ID number | No document required |
Name of authorized representative | No document required |
Address of authorized representative | No document required |
🇭🇷 Croatia
Croatia: Local (+385)
Required information | Documents to provide |
---|---|
Business name | Excerpt from the court register showing name of Authorized Representative |
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable. | Court register showing local address |
Company registration number | Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta) |
Name of authorized representative |
One of the following: National ID, Passport, Residence Permit |
🇨🇴 Colombia
Colombia: Local (+571)
Required information | Documents to provide |
---|---|
Business name | Business Registration document showing business name. |
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable.) | Business Registration document showing business address. |
Colombia: Toll Free (+571 800)
Required information | Documents to provide |
---|---|
Business name | Business Registration document showing business name. |
Business address (May be anywhere in the world.) | Business Registration document showing business address. |
🇩🇰 Denmark
Denmark: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within Denmark) | Proof of Denmark address. One of:
|
Business registration number | No document required |
Denmark: Toll-free (+45 80)
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within Denmark) | No document required |
🇩🇴 Dominican Republic
Dominican Republic: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) | Business registration document (showing local address) |
🇪🇪 Estonia
Estonia: Local and Mobile
Estonia Mobile Prefix: +3725
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | No document required |
🇫🇮 Finland
Finland: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within locality or region covered by the phone number's prefix) | No document required |
Finland: National and Toll-free (Beta)
Finland National Prefix: +35875
Finland Toll-Free Prefix: +358800
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address | No document required |
🇫🇷 France
France: Local
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register Extrait K-bis showing name of the authorized representative (If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney) |
Business address (must be within locality or region covered by the phone number's prefix) |
Proof of local address in France. One of:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | Proof of identity. One of:
|
France: Mobile and National
France Mobile Prefixes: +337, +336
France National Prefix: +339
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register Extrait K-bis showing name of the authorized representative (If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney) |
Business address | Proof of France address. One of:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing showing business registration number |
Name of authorized representative | Proof of identity. One of:
|
🇩🇪 Germany
Germany: Local
German local (geographic) phone numbers, are numbers that are tied to a geographic locality in Germany.
Required information | Documents to provide |
---|---|
Business Name |
Excerpt from the commercial register (Handelsregisterauszug) |
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable. |
Excerpt from the commercial register (Handelsregisterauszug) showing local address |
Germany: Toll Free (+49 800)
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Business address (may be anywhere in the world) | Proof of Germany address. One of:
|
Name and Contact Information of Representative in Germany (if business is not in Germany) | No document required |
VAT Number |
No document required |
Proof of number allocation |
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter 'German Toll-Free numbers are allocated directly by the National Regulator (BNetzA) to individuals and businesses upon application. You will need to apply for A Toll-Free number from BNetzA and once received we can activate it for you. The procedure for the application and activation of a Toll-Free number can be found here. Please do note that you will need an address in Germany to apply for a Toll-Free Number. |
Germany: Mobile (+49 157)
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Business address (may be anywhere in the world) | Proof of address. One of:
|
German VAT Number | No document required |
🇬🇷 Greece
Greece: Local
Required information | Documents to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Greece. One of:
|
Tax ID number | No document required |
Business email or mailing address | No document required |
Greece: Toll-free (Beta)
Greece Toll-Free Prefix: +30800
Required information | Documents to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | No document required |
Tax ID number | No document required |
Business email or mailing address | No document required |
🇭🇰 Hong Kong
Hong Kong: Mobile, National and Toll-free (Beta)
Hong Kong Mobile Prefix: +8526
Hong Kong National Prefixes: +85230, +85258
Hong Kong Toll-Free Prefix: +852800
Required information | Documents to provide |
---|---|
Business name | Business Registration Certificate |
Business address (can be anywhere in the world) | One of:
Correspondence with government departments (no more than 3 months old):
Correspondence with banks or financial institutions (no more than 3 months old):
Correspondence with public utilities (no more than 3 months old):
Correspondence with operators of public telecommunications services:
Must show name to demonstrate addressee is business. |
Business registration number | Business registration document |
🇭🇺 Hungary
Hungary: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Registered seat | No document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Hungary. One of:
|
Business registration number | No document required |
Business email or mailing address | No document required |
Hungary: Mobile
Hungary Mobile Prefix: +3670
Required information | Documents to provide |
---|---|
Business name | No document required |
Registered seat | No document required |
Business address (must be within Hungary) | Proof of Hungary address. One of:
|
Business registration number | No document required |
Business email or mailing address | No document required |
🇮🇸 Iceland
Iceland: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | No document required |
🇮🇩 Indonesia
Indonesia: Local (Beta)
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (Must be within locality or region covered by the phone number's prefix) | Business Registration Document |
Name of Authorised Representative | National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians |
Indonesia: Mobile / Toll Free* (Beta)
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (Can be anywhere in the world) | Business Registration Document |
Name of Authorised Representative | National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians |
*Numbers are not allowed for callback service
🇮🇪 Ireland
Ireland: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within the locality or region covered by the phone number's prefix) | No document required |
Ireland: Mobile
Ireland Mobile Prefix: +35386
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within Ireland) | No document required |
Ireland: National
Ireland National Prefix: +35376
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (must be within Ireland) | No document required |
Ireland: Toll Free
Ireland Toll Free (Beta) Prefix: +3531800
Prefix: +3531800
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (can be anywhere in the world) | No document required |
🇮🇹 Italy
Italy: Local
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (Must be within locality or region covered by the phone number's prefix) | Proof of Italy address. One of:
|
VAT (or business registration ID, if VAT is unavailable) | No document required |
Name of authorized representative | Proof of identity. One of:
|
Date of birth of authorized representative | No document required |
Place of birth of authorized representative | No document required |
Fiscal code of authorized representative (Tax ID or equivalent) | No document required |
Nationality of authorized representative | No document required |
Italy: Mobile
Italy Mobile Prefix: +393
Required information | Documents to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | Proof of address. One of:
|
VAT (or business registration ID, if VAT is unavailable) | No document required |
Name of authorized representative | Proof of identity. One of:
|
Date of birth of authorized representative | No document required |
Place of Birth of authorized representative | No document required |
Fiscal code of authorized representative (Tax ID or equivalent) | No document required |
Nationality of authorized representative | No document required |
🇯🇵 Japan
Japan Toll-Free Prefixes: +81120, +81800
Required information | Documents to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of authorized representative or person in charge of the contract | Proof of identity. One of:
|
Address of authorized representative or person in charge of the contract | Proof of address. One of:
|
Date of birth of authorized representative or person in charge of the contract | Proof of date of birth. One of:
|
Authorization of authorized representative or person in charge of the contract | Proof that representative is authorized to act on behalf of the business. One of:
|
Business description | Proof of business description. One of:
|
Business purpose for number | No document required |
Beneficial ownership and identity (applicable for any person or entity that owns 25% or more shares of voting rights) (if applicable) |
Proof of beneficial ownership (Shareholders’ registry or equivalent document that includes shareholder information)
|
Name of beneficial owner (if applicable) | Proof of identity. One of:
|
Address of beneficial owner (if applicable) | Proof of address. One of:
|
Name of authorized representative of beneficial owner (if applicable) | Proof of identity. One of:
|
Date of birth of authorized representative of beneficial owner (if applicable) | Proof of date of birth. One of:
|
Address of authorized representative of beneficial owner (if applicable) | Proof of address. One of:
|
Authorization of representative of beneficial owner (if applicable) | Proof that representative is authorized to act on behalf of the business. One of:
|
🇱🇺 Luxembourg
Luxembourg: Local
Required information | Document to provide |
---|---|
Business name | Extract from the commercial register (Registre du Commerce et des Sociétés) |
Business address (must be within Luxembourg) | Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address |
🇲🇾 Malaysia
Malaysia: Mobile (Prefix: +60 16, +60 11)
Required information | Document to provide |
---|---|
Business name | Business Registration Document |
Business address (must be within Malaysia) | Business Registration Document |
Name of Authorized Representative | Proof of identity. One of:
|
Identity Document Number of Authorized Representative | Proof of identity. One of:
|
Identity Document Issuing Country of Authorized Representative | Proof of identity. One of:
|
Address of Authorized Representative |
Proof of Malaysian Address, One of:
|
Letter of Authorization for Authorized Representative |
Proof that representative is authorized to act on behalf of the business:
|
Malaysia: Toll Free (Beta) (Prefix: +60 1800)
Required information | Document to provide |
---|---|
Business name | Business Registration Document |
Business address (Anywhere in world) | Business Registration Document |
🇲🇽 Mexico
Mexico: Local, Mobile (Prefix: +5255499)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) |
Proof of address. One of:
|
Mexico: Toll Free (Prefixes: +52800, +521800)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
Proof of address. One of:
|
🇲🇩 Moldova
Moldova: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Business registration document |
🇳🇱 Netherlands
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (KvK) |
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable) |
Excerpt from the commercial register (KvK) showing local address, |
Netherlands VAT Number | No document required |
Netherlands: Toll-free
Netherlands Toll-Free Prefix: +31800
Availibility: not currently available
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | No document required |
Business purpose for number | No document required |
🇳🇿 New Zealand
New Zealand: Local
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (Must be within locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.) | Excerpt from the commercial register |
New Zealand: Toll Free (Prefix: +64800)
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | No document required |
🇳🇴 Norway
Norway: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) | No document required |
Business registration number | Business registration document |
Norway: Mobile and Toll-free (Beta)
Required information | Document to provide |
---|---|
Business name, Business registration number | Business registration document |
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of authorized representative | Proof of authorization to act on behalf of company. One of:
|
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number) | no documentation required |
🇵🇦 Panama
Panama Local
Required Information | Document to provide |
---|---|
Business Name |
|
Address Must be within the locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required. |
|
Name of authorized representative or Legal Representative |
|
Letter of Declaration |
Signed Letter of Declaration* |
🇵🇪 Peru
Peru: Local (not currently available)
Required information | Document to provide |
---|---|
Business name | No documentation required* |
Business address (must be within the locality or region covered by the phone number's prefix) | Business registration showing local address |
Unique Taxpayer Registry (RUC) | No documentation required* |
Name of authorized representative,Identity Document Type and Number of authorized representative |
Proof of ID, one of:
|
🇵🇭 Philippines
Philippines: Toll Free
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (May be anywhere in the world) |
|
🇵🇱 Poland
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) | No document required |
Business registration number | Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register |
Name of authorized representative | No Document Required |
Authorization of authorized representative | Proof of authorization to act on behalf of company, for example:
|
Poland: Toll-free (Beta)
Poland Toll-Free Prefix: +48800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | No document required |
Business registration number | Excerpt from a relevant business register such as National ID (REGON), National tax ID (NIP), National Court Register (KRS), or business activity register |
🇵🇹 Portugal
Portugal National Prefix: +35130
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within Portugal) | Business registration document or commercial register showing address |
Business tax number (for example, VAT) | Government-issued ID showing tax number |
Portugal: Toll-free (Beta)
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Business registration document or commercial register showing address |
Business tax number (for example, VAT) | Government-issued ID showing tax number |
🇷🇴 Romania
Romania: Local
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address. One of:
|
Trade registry number or fiscal number | Proof of trade registry or fiscal number. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Date of birth of authorized representative | No document required |
Address of authorized representative | No document required |
Series, number, and expiry of identity document of authorized representative | One of:
Showing the series, number and expiry date. |
Romania: Toll-free (Beta)
Romania Toll-Free Prefix: +40800
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Proof of address. One of:
|
Trade registry number or fiscal number | Proof of trade registry or fiscal number. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Date of birth of authorized representative | No document required |
Address of authorized representative | No document required |
Series, number, and expiry of identity document of authorized representative | One of:
Showing the series, number and expiry date. |
🇸🇬 Singapore
Singapore: Mobile and National
Singapore Mobile Prefix: +658
Singapore National Prefix: +653
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business registration number | Business registration document |
Billing address (can be anywhere in the world) | No document required |
Email address | No document required |
🇸🇰 Slovakia
Slovakia: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Slovakia. One of:
|
Registered seat | Business registration document |
Business registration number | Business registration document |
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that the representative is authorized to act on behalf of the company. One of:
|
Slovakia: Toll-free (Beta)
Slovakia Toll-Free Prefix: +421800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | No document required |
Registered seat | Business registration document |
Business registration number | Business registration document |
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that representative is authorized to act on behalf of business. One of:
|
🇸🇮 Slovenia
Slovenia: Local
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Slovenia. One of:
|
🇿🇦 South Africa
South Africa: Local
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address. One of:
|
Name of authorized representative | Government-issued ID showing photo, full name, and identity number |
Address of authorized representative | No document required |
Identity number of authorized representative | Government-issued ID showing photo, full name, and identity number |
Nationality of authorized representative | No document required |
Business registration number | Business registration document. One of:
|
South Africa: Mobile
South Africa Mobile Prefix: +2760
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within South Africa) | Proof of South Africa address. One of:
|
Name of authorized representative | Government-issued ID showing photo, full name, and identity number |
Address of authorized representative | No document required |
Identity number of authorized representative | Government-issued ID showing photo, full name, and identity number |
Nationality of authorized representative | No document required |
Business registration number | Business registration document. One of:
|
South Africa: National
South Africa National Prefix: +2787
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of authorized representative | Government-issued ID showing photo, full name, and identity number |
Address of authorized representative | No document required |
Identity number of authorized representative | Government-issued ID showing photo, full name, and identity number |
Nationality of authorized representative | No document required |
Business registration number | Business registration document. One of:
|
🇰🇷 South Korea
South Korea Prefix: +8270
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | No document required |
🇪🇸 Spain
Spain: Local
Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Business registration showing address |
Spain: National / Toll Free
Prefix: +34 518 / +34 900Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (Must be within Spain) | Business registration document showing address within Spain |
Spain: Mobile
Prefix: +34911, +34955, +3498, +34931, +34960, +34971Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (Must be within Spain) | Business registration document showing address within Spain |
🇸🇪 Sweden
Sweden: Local
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (must be within Sweden) | Proof of Sweden address. One of:
|
🇨🇭 Switzerland
If you need to find your UID number, you can do so here.
Switzerland: Local
Required information | Document to provide |
---|---|
Business name | Excerpt from commercial or official business register |
Business address: Must be in Switzerland; a PO Box is not acceptable as local address. | Excerpt from commercial or official business register showing local address |
Unternehmens-Identifikationsnumber (UID) for Swiss entities | No document required |
Switzerland: Mobile
Switzerland Mobile Prefix: +417
Required information | Document to provide |
---|---|
Business name | Excerpt from commercial or official business register |
Business address (can be anywhere in the world) | Excerpt from commercial or official business register showing address |
Unternehmens-Identifikationsnumber (UID) for Swiss entities | No document required |
Surname and first name of the telephone user |
Switzerland: Toll-free (Beta)
Switzerland Toll-Free Prefix: +41800
Required information | Document to provide |
---|---|
Business name | Excerpt from commercial or official business register |
Business address (can be anywhere in the world) | No document required |
🇹🇼 Taiwan (+886)
Taiwan: Local
Information Required | Documentation Required | Acceptable Documentation (One of the following) |
---|---|---|
Business Name and Address Address must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required. |
Proof of Identity / Address |
Company Registration showing the business name and local address |
Company Registration Number |
Proof of Registration Number |
Company Registration showing the company’s registration number |
Name of authorized representative |
Proof of Identity |
|
Taiwan: Mobile (+886 9)
Information Required | Documentation Required | Acceptable Documentation (One of the following) |
---|---|---|
Business Name and Address Address must be within Taiwan. A PO Box is not acceptable |
Proof of Identity / Address |
Company Registration showing the business name and local address |
Company Registration Number |
Proof of Registration Number |
Company Registration showing the company’s registration number |
Name of authorized representative |
Proof of Identity |
|
Taiwan: Toll-free (+886 80)
Information Required | Documentation Required | Acceptable Documentation (One of the following) |
---|---|---|
Business Name and Address Address can be anywhere in the world. a PO Box is not acceptable. |
Proof of Identity / Address |
Company Registration showing the business name and local address |
Company Registration Number |
Proof of Registration Number |
Company Registration showing the company’s registration number |
Name of authorized representative |
Proof of Identity |
|
🇹🇭 Thailand (+66)
Thailand: Local
Required information | Document to provide |
---|---|
Business name and Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.) |
Excerpt from the commercial register showing the Thai address |
Name of Legal Representative | Thai Government Issued ID Card |
ID Number of the Legal Representative |
Thai Government Issued ID Card |
Thailand: Toll Free
Required information | Document to provide |
---|---|
Business name |
Excerpt from the commercial register |
Business address (may be anywhere in the world ) |
Excerpt from the commercial register |
Business Registration Number |
Excerpt from Commercial Register showing the Business Registration Number |
Type of Business | No document required |
🇦🇪 UAE
United Arab Emirates: Toll-free (Prefix: +971800 Beta)
An ‘Executed Letter of Authorization’ can be accessed here, you can make a copy and fill in your details as necessary before sending back to us as a PDF.
Required information | Document to provide |
---|---|
Business name | No document required |
Business address | No document required |
Letter of authorization | Executed letter of authorization |
🇬🇧 United Kingdom
United Kingdom: Local, National
UK National Prefix: +4433
Required information | Document to provide |
---|---|
Business name | No document required |
Business address (can be anywhere in the world) | No document required |
🇻🇪 Venezuela
Venezuela: Toll-free (Prefix: +58800 Beta)
Required information | Document to provide |
---|---|
Business name | No document required |
Business address | No document required |
Alternative phone number (for non-Venezuelan users) | No document required |
Business industry and purpose (IE healthcare, financial services / customer service) | No document required |
Letter of authorization | Executed letter of authorization |
36 Comments
This shows options for Italian numbers, but it itsn't available on the numbers section of TALK. Can you please update?
Hi Fernando,
If you want an Italian number you'll need to submit a ticket to support@zendesk.com with the information referenced in the above article.
The number will not show up under the available Talk numbers and will need to be provisioned by our internal team.
Hope this clears up any confusion!
Brett, I have submitted a ticket on a Polish number request 4 days ago and haven't received a response. From the referenced information, Our company is not located in Italy. Which documentation is accepted then?
It has been several days since I Sent support requests for both Italian and Polish numbers. What are the average response times??
I need to purchase an Italian number but Italy is not available in the drop-down menu "choose a country". I have already sent all the required documentation few days ago haven't receive a feedback yet.
I know that Italian numbers can be purchased because I have already used them in my previous company so I don't understand why Italy is not available in the list.
Can anyone help me with this?
Thanks
This is weird. We are an insurer, and by EU law, we can operate in all EU countries from our Home country (under the concept of Freedom of Services) but at the condition to not have a local office in other countries (otherwise we fall under the law of Freedom of Establishment)....
So in short new restriction forces us to have a local address to get a local phone number while the EU insurance law forces us to not have local address....
Great....
@Doris I was able to track down the ticket you submitted and it looks like it's assigned to the appropriate team to assist further. Someone will reach out to you with more information :)
@Quentin, totally understand where you're coming from but as it turns out, these are regulations set by the country you're trying to purchase a Talk number for.
Let me know if you have any other questions!
@Brett: Does it concerns all numbers? I understood that Toll Free Numbers are not concerned?
@Quentin, that would depend on the country I believe. Which country are you wanting to purchase a Toll-Free number for?
@Brett: France, Germany, Ireland, UK, Italy, Spain, Netherlands.
It's really tricky... By EU insurance law we can't have a local office in these country as we have to operate from Belgium to serve EU... and by the new laws you mention we must have a local office to have a local phone number....
Hello
I've been waiting for a call or update for several days now, as promised, but without success so far.
We have numbers in Spain, Ireland, Netherlands, UK and Italy (and Germany soon to come).
I really do not understand why a local address is needed for "non geographical numbers" or "voip" numbers. This does not make much sense because those numbers are not linked to any region within the country.
So I really wonder if an address in Belgium is not enough to have VOIP numbers in other European countries. If this would be a solution we would want to buy some VOIP numbers, but as described by other useres, this option is now blocked in Zendesk.
Can you urgently get in touch with us?
Thanks
Lars Migerode
Qover
Hello
We have send the documents, answering on the first email.
Today we received a reminder that inform us that the docs are pending.
Can we somehow check asap if everything is ok and the 2nd email was just a massive reminder or we still have something to send?
p.s. our address is stoiximan.zendesk
Ty
@g.novas I can confirm that your email containing the documents have been received and is assigned over to the appropriate team. Someone will reach out to you soon with more information.
Cheers!
Hello Brett
Any updates here?
Ty
@g.novas I have no additional information to provide. I've gone ahead and bumped up the priority of your ticket for you.
@brett On our side, our messages have not been properly managed / answered despite a lot of promises.
I don't know if you realize that we have a business that is taking care of thousands of people across Europe and we can not afford any disruption in the phone servicing... We need your assistance and the answers we got so far are not "ok".
To repeat again my point, as an insurer, by EU law, I can operate in the entire EU only from one country (this is called Freedom of Services Regulation), yet according to you (and a law that does not exist yet and shall maybe never be voted...) If I want a local phone number in each country, I need a local address (this seems very akward as EU is EU...). In short, I need a phone number in each local country to serve my customers but obviously I don't have a local address (since per EU law I can be only in one country...). Do you get the dilemma here?
So what's the solution? We have been told that toll free numbers only require "EU address" and not local address. Is it right? Why it seems that your documents requirement for Toll Free Numbers differ from the ones of Twilio which is your phone provider?
So at the end, after being for close to 2.5 years a loyal customer of Zendesk, we are now forced by you to find an alternative solution.... Can you help here please?
Hey Quentin,
I'm going to see if I can find out more information for you on my end. Totally understand where you're coming from and I'll do whatever I can to point you in the right direction. I'll keep you posted on what I find out.
Cheers!
@Brett I've been waiting for a feedback for 2 weeks now. I'm not able to use the Talk option as the Italian number is still not available in my account.
Can you please check on this and let me know?
Thanks
Unfortunately, @Brett is responding faster than the Zendesk support person that sent us an email template requesting documentation for several numbers and a very short deadline, without ANY further help. Until today, we did not hear back and were forced to get other phone providers (who were much quicker and responsive to all our queries).
As a Zendesk customer, I am finding canned responses redundant and annoying, not to mention the poor management of this process.
@Doris I can confirm that your ticket has been assigned over to the appropriate team. I'm rather limited on what I can do on my end but I'll see if I can reach out to someone to get this expedited.
@Fernando, sorry to hear you haven't received a timely response to your queries. Our Customer Advocacy team has been dealing with a high volume of tickets which may explain why it took a bit longer to get a response back out to you. Please let me know if you do have additional questions for me regarding Talk as I'd be happy to assist further or at least get you connected to someone that can :)
@brett Do you have any news? We are still awaiting our toll free numbers we have requested some weeks ago. Thanks
Hey Lars,
I looked at your account and could only find one ticket open with you currently. It looks like one of our Advocates replied to your ticket on July 25th and haven't heard anything back since.
Did you receive this email on your end?
Hi Brett
Could you possibly make sure that one of your Advocates has look at our case? I sent you an email with updates after 25/07.
Many thanks
Hi Brett
Were you able to catch my mail?
Thanks
Hey Lars,
I did receive your email but oddly enough I didn't see your ticket updated with your email. I'm going to reach out to Joey to see if we can get an update ASAP.
Thanks for bringing this to our attention!
We are based in Australia but our customer base is global. We are trying set up local/toll free number for France and Germany but both require us to provide a local address which we unfortunately do not have. How do we go about setting up numbers for those countries?
Hello
We are from Saudi Arabia and we subscribed in Enterprise plan so what about Zendesk talk isn't available in our country any advice to use this service ?
thanks
Hello Issa Goran,
Currently, at this time, Talk in its current standings is unable to facilitate this. I would recommend sharing your feedback and pain points with our development on our Feedback Forum team so they can consider these changes for future updates.
Best regards.
How comes I have a Canadian number and Canada is not part of the list of 41 countries?
Hello Andres Figueroa,
This is because like, the United States, Canada doesn't require any additional information for you to verify your business.
Best regards.
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