Viewing and managing your content hierarchy in Arrange Articles

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32 Comments

  • Alexandra

    It's great to see improvement in this area, but I can't help and wonder if this means the section nesting (allowing sections to be parents of subsections, and not only articles) is coming next, or if this update being released without that means it's not coming soon? I see this in the section page when it's empty but can't see how to make it happen. Still exciting to finally see this! Yay!!!

    1
  • Bogdan Andrei Sturzoiu

    Hi Alexandra! Indeed, nested sections are coming soon - hopefully by end of March.

    4
  • Alexandra

    That's great news!!! Thanks for the info!

    0
  • Ellen Livengood

    Literally was just going to ask this same question - my sections say "0 sections, x articles" so I've been trying to figure out how to add sections to sections! Looking forward to the nested subsections.

    0
  • Ryan Sanford

    Losing the tree view where we could see all the categories and sections together is a big loss for my team. We can no longer effectively review the structure and location of articles within the Zendesk guide tool, and keeping an external category/section map in sync will be a pain.

    11
  • Karen D Snyder

    I agree with @Ryansford. It was very useful to see the overall hierarchy of categories, sections, and articles. I can only see the sections in a single category now, so I can't get an overall view of the structure.

    5
  • Anthony Williamson

    I miss the ability to expand a Category and Section so I can see every single article and where it lies so I can drag and drop articles around...

    Any chance this will return?

    0
  • Nigel Dalton Brown

    Will sub-sections be available to everyone, including Lite?

    0
  • Bogdan Andrei Sturzoiu

    Hi Nigel,

    subsections will be a part of the Guide Enterprise plan only, at least initially.

    -2
  • Sara Juel

    Is there release notes stating this feature will be added to Guide Enterprise only and if so, when will it be added?

    0
  • Bogdan Andrei Sturzoiu

    Hi,

    the feature will be released at the end of March. The announcement will mention that it's Guide Enterprise only, and our marketing department is working on updating the pricing pages to include it.

    0
  • Anthony Williamson

    "updating the pricing pages to include it."

    ...well that's disappointing...

    2
  • Kathleen Hunt

    Will existing Enterprise plan members have this feature included for free? Honestly, I agree with Anthony. It's disappointing that a very simple and extremely necessary feature a) isn't available to everyone and b) costs extra. This is a common feature that I've seen included with most other helpdesk products. 

    2
  • Nicole S.
    Zendesk Community Team

    Hi Anthony, Kathleen, et al - 

    To clarify, adding it to the pricing page simply means that we're adding it to the list of features and functionality in the Enterprise SKU. It won't function as an add-on with its own pricing, but rather is a part of the Guide Enterprise plan. 

    2
  • Daan V

    In a 'lite' subscription I can understand you wouldn't have subsections. In a 'professional' subscription however, one would expect this feature to be included. Just my two cents.

    1
  • Anthony Williamson

    "To clarify, adding it to the pricing page simply means that we're adding it to the list of features and functionality in the Enterprise SKU"

    To be fair - I was hoping that was what was meant. I do understand Daan's point. I am already on Enterprise but when creating Multiple Brands, the KB layouts would be a major reason or key factor in going this route.

    0
  • Nicole S.
    Zendesk Community Team

    I'll share that feedback with the pricing team. Thanks for posting your thoughts!

    2
  • Anthony Williamson

    Thank YOU Nicole

    0
  • Anthony Williamson

    Hi All - me again...

    So I have been re-arranging content in plans for an update to our software. I have an entire section empty now... so how do I delete it? 

    0
  • Nicole S.
    Zendesk Community Team

    Hi Anthony -

    If you click on the three dots on the right-hand side and select "edit section" you should have the option to delete it.

     

     

    1
  • Anthony Williamson

    Thank you Nicole - I spent 10 minutes starring at it and couldn't find it... honest... >blushing<

    0
  • Lorie Gangi

    I'm liking the new hierarchy layout.  However, now that we no longer have the old tree layout is there a way to see a full list of all articles in all sections at the same time?  I used to be able to open al the carrots to show all categories, sections and articles at the same time and then be able copy and paste the full list into a spreadsheet for reviewing and analyzing.

    2
  • Bogdan Andrei Sturzoiu

    Hi Lorie,

    indeed we no longer have the full list but we're thinking about adding some sort of visualisation.

    You could try looking at the sitemap: https://support.zendesk.com/hc/en-us/articles/206401358#topic_ppn_kj4_tz

    0
  • Jason Kadlec

    Are nested sections still coming? Or do they exist, and I just can't figure out how to create a nested section? 

     

    Post above said hopefully end of March... now it is end of May...

    0
  • Nicole S.
    Zendesk Community Team

    Hey Jason -

    Yes, Flexible Hierarchies rolled out at the end of March. Here's the info: Announcing Flexible Hierarchies for Guide Enterprise

    0
  • Fiona

    Hi there

    In the 'manage articles' section, I'd like to sort my articles by name or category/section, and not just by the date they were created or edited. Is this possible? I'm trying to cross-reference from a list of articles I compiled at the beginning to check they're all there and since I edited/created the articles at different times, it's a lot of scrolling or searching to find the right article. 

    Thanks!

    0
  • Brett Bowser
    Zendesk Community Team

    Thanks for taking the time to share this feedback with us Fiona :) 

    I'll pass it along to the appropriate team!

    0
  • Christopher Manning

    Very disappointed that something as simple as Subsections would be available to Enterprise only.

    1
  • Justin Autrey

    Is it possible that we can have articles attached directly to a Category instead of a section? We are trying to clean up and simplify our hierarchy.

     

    So instead of it being   "Company Name" >  FAQs > "Section"  in the breadcrumbs tree, we just want it to be the company name, and then have the articles living directly in the Category so people don't have to dig so deep into the hierarchy. 

    0
  • Nicole S.
    Zendesk Community Team

    Hi Justin -

    The short answer is no; articles can only live within sections or subsections. This article does suggest a workaround, however:

    Can I create articles under Help Center categories?

    Give that a read and let us know if you have any additional questions.

    0

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