Rolling back CCs and followers

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5 Comments

  • Scott Nishizaki

    If we rollback, will the process to re-enable CCs and Followers be the same as the initial migration?

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  • Brett Bowser
    Zendesk Community Team

    Hey Scott,

    I confirmed with our Product Managers that if you were to rollback, you will need to go through the CC migration wizard as if it was your first time migrating over.

    Let us know if you have any other questions!

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  • Travis Campbell

    We are rolling back due to the behaviour of end user comments coming through as internal notes if they hit reply instead of reply all and they aren't the original requester (https://support.zendesk.com/hc/en-us/community/posts/360034737494-New-CC-Experience-and-Internal-Notes-from-End-Users) hopefully this can be resolved before you force people to use the new CC experience.

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  • Katina Durrent

    We are rolling back as well. Is there a way to run the script that you used when we migrated to CC's and Followers to show us what Triggers, Automations and Macros will need updated?

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  • Nicole S.
    Zendesk Community Team

    Hi Katrina - 

    We don't have a way to run that script in reverse; you will have to manually reset your Business Rules if you decide to roll back. 

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