Creating agents and departments in Chat

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  • Mirjam Happel


    I accidentally added the wrong person as an agent to chat. I know I can deactivate him, but I want to delete it from the list. However what you describe above, is not possible for me. How can I delete this agent?


  • Justin Smith

    Hey Mirjam!

    Thanks for your question!  If you're not seeing the option to delete the users in the account then your account is likely integrated with a Support account and is not a stand-alone chat instance.  In that case the user accounts are linked to the Support instance so to delete a user entirely you would need to do so from inside the Support instance.  There isn't a way at this time to just delete their record in Chat once it's been created.

    I hope that helps!  :)


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