Hiding rows and columns

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12 Comments

  • Judd Higgins

    Is there a way to conditionally hide results?  For instance, if a row does not contain any data, hide that row?  I sometimes have agents who do not touch tickets for the past week and I don't want their name showing with empty data in a chart.

     

    Thanks!

    2
  • Louise Dissing
    Community Moderator

    Hi Judd,

    Can you explain in depth how you've built your report?
    I would assume that you could add a filter and exclude all null values. :-)

    0
  • Eric Haley

    I have a 1 x 3 table with 3 results displayed in the first row. When I hide the first 2 columns, the entire result disappears. What's going on here? I'd appreciate your help with this, but judging from your response time with the last two gentlemen, I probably won't hear back from you for two years...

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Eric, thanks for the question. I tried to replicate this here, but was unable to reproduce the error. If you're willing, would you be willing to post a before and after screenshot of what you're trying to accomplish? Alternatively, we can open a ticket to have someone work with you to look at this. Thanks!

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  • Eric Haley

    Rob Stack, would you please create a ticket for me? Thank you.

    0
  • Eric Haley

    Thank you, Rob Stack. And thank you for the quick turnaround. It means a lot.

    1
  • Devan - Community Manager
    Zendesk Community Team

    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

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  • James Phipps

    Hey Rob,

     How do you hide on this query "#Tickets" header?

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  • Rob Stack
    Zendesk Documentation Team

    Hi James. Once you've created the chart, go into the Display format menu (second icon down on the right of the screen) and click Y axis. Once you're in the Y axis menu, click "Hide Y axis title"

    Hope that helps!

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  • James Phipps

    Your the best! Feel free to take the rest of the day off....

    1
  • Rob Stack
    Zendesk Documentation Team

    Ha ha, thank you :-)

    0
  • Stephen Belleau

    Eric Haley How did you end up resolving the issue where all of your data disappears when hiding columns? I'm running into that too. 

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