Recipe: Route a chat to a department based on the URL of the website

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  • Pankaj Chhalotre

    Is there a way to assign the chat to a department based on domain url rather than special page url? for example instead of i want evey chat that get started to be routed to a department based on domain url e.g. irrespective of whatever page visitor are on that side.

    Appreciate any insight you can share around this. 



  • Beto
    Zendesk Customer Advocate

    Hi Pankaj,

    If you want to route Chats to a department based on the domain instead of the specific URL, the solution is very similar to what Sheena describes above. The only difference is in the Condition:

    Instead of Visitor page > equals >
    You can change to Visitor page > contains >

    This way, anyone in your page, regardless of their specific path will be automatically routed using this trigger.

    I hope this helps!



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