Enabling and using Answer Bot in the Web Widget (Professional and Enterprise Add-On)

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8 Comments

  • Dawn Anderson
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    Hi

    When clicking on the last hyperlink, I am being taken to the below page:

    https://support.zendesk.com/hc/en-us/community/posts/360001633887

    Can you direct me to the article that shows how to set up the answer bot for within the widget please?

    Thanks

    Dawn

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  • Zac
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    Hi all,

    When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase:

    • The end user enters their question in the text box. They can use conversational language, as if they were chatting with a live agent, or use keywords. This action creates a support ticket.

    I can't find tickets that are created using an Answer Bot query in the Web Widget in my Support instance.

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  • Brett - Community Manager
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    Hey Zac,

    I double checked with our Product Managers and they informed me that a ticket will only get created when the conversation has been marked as solved. 

    I'll flag this article to get the above information updated. Thanks for bringing this to our attention!

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  • Zac
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    Hi Brett,

    Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it!

    -Z

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  • Brett - Community Manager
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    I appreciate you sharing your feedback Zac :)

    I'll pass it along to the appropriate team for you!

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  • Fever (Owner)
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    Hello, 

     

    Does the bot supports multiple languages? Our HelpCenter page has 4 languages available, will the bot "speak" to the user depending on what language they are looking at in the HelpCenter? 

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi Fever -

    I see that this is your first post. Welcome to the Zendesk Community!

    According to this article: What languages are supported for Answer Bot

    "Answer Bot on email and ticket forms supports these languages: English, Spanish, French, Dutch, German and Portuguese. For the Web Widget, Answer Bot also uses Help Center search functionality as a fallback to show articles besides the ones in the supported language."

    Let us know if you have any additional questions.

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