How do I customize the Web Widget in my Help Center using APIs?

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  • Yusuke Tokugawa

    <script type="text/javascript">
      window.zESettings = {
        webWidget: {
          offset: { horizontal: '100px', vertical: '150px' }

    Should be enclosed in <script> tags

  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Yusuke! This article has been flagged to be updated :)

  • Ricardo
    Zendesk Community Team

    Thanks, Yusuke Kajino

    The article is now updated with your suggestion!

  • Shawn Tamaribuchi

    Is this the only method to use use the APIs in the Help Center Web Widget? Looks like editorial access to header.hbs requires Pro or Enterprise level plans. Ideally from a UI and controls prospective it would seem to make more sense that admins should be able to do this via the 'Setup' tab under Channel/Widget since there is an interactive input field here but no way to save changes. Putting in a feature request for this.



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