Working with mandatory fields

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  • Jacob Garrison

    I find mandatory fields to work correctly with new contacts but not existing.  When I open up an existing contact to edit and ask for mandatory fields it only shows me any mandatory fields that already have values in them, not mandatory fields that are blank (thus prompting my admin assistant to fill in those fields).  

  • Grzegorz Pogwizd
    Zendesk Team Member

    Hi Jacob,

    Thanks for providing this feedback and I wanted to confirm that indeed it is how it works currently, meaning that the Field Rules only apply when creating a new Lead, Contact or a Deal or when moving a Deal to another stage. Editing these objects do not require filling out Mandatory Fields since the object is already in the system.

    I'll make sure to provide that feedback to our Product Team though. Thanks again!

    Grzegorz Pogwizd
    Technical Support Engineer | Zendesk Sell

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  • Robert Prehn

    Within Zendesk, mandatory fields are indicated with a * but when filling out the form via the Help Centre, that is not the case. Mandatory fields there are only indicated after the user has left one or more blank and tried to submit the ticket. Can this be made more elegant or is there some other thinking behind the current design?

  • Ben Van Iten
    Zendesk Community Team

    Hi Robert,

    I totally hear where you are coming from on this. When I was working directly with customers as a Customer Advocate here at Zendesk this created issues for some other users as well. I can flag our conversation here as product feedback so it is reviewed by the proper team internally. I would also recommend making a post here:

    The benefit of the latter method is that other users can upvote your request and add onto it. More of our product team closely monitors that forum as well.

    Please let us know if we can help further!

  • Shameen Rana


    I am not able to make the checkbox field required, Is there any way to make it required or default set it to true.

  • Phoebe Morin
    Zendesk Customer Advocate

    Hi Shameen, 

    This wasn’t implemented by design because it’s hard to tell when a checkbox is unchecked, whether it means “null” or “no”. This is ideal - database wise. The recommendation if something should be a required field is to create it as a dropdown with only the option Yes. Therefore, someone has to positively say 'yes' for it to create/update stage.
    I certainly hope this helps! 

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