Welcome to Guide
Get ready to provide your users with a complete self-service support option and empower your agents to better help your customers. Use these key resources to get up and running.
With our selection of getting started material, you'll be up and running in no time. You'll learn how to get Guide set up and get ready to switch on your Help Center.
Support workflow in Guide
Aligning Support and Guide enables agents to easily locate content in your Help Center so that they can add links to articles in their replies to customers, increasing the likelihood of one-touch ticket resolutions.
Support and Guide
Self-service best practices
Creating great content from scratch can be daunting at first. Check out our guidance on how to provide a great self-service solution for your customers.
Delight your customers
Using reporting to track usage
How do you know if your content is doing the trick? Analyze your Help Center search results and use statistics to provide a better ongoing experience for your customers.
Need more help?
Read the Guide documentation
Get troubleshooting advice for common problems
Ask our community for advice or share your own
If all else fails, contact us. We're here to help.