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19 Comments

  • 尺ᗫx廾ᖇÏĐỞᎽ GaMiNg

    Question In Insights, there was a central location where I could view and manage metrics and attributes. Where are metrics and attributes managed in Explore? Answer In Explore, there is no central ...

    1
  • Madison Hoffman
    Zendesk Digital Resources Team

    Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain the difference! 

    Insights to Explore terminology reference

    Working with datasets

    1
  • 9307-8509 Quebec Inc

     

    Since your new chat bot system, no agents have been reaching out to me when I create a ticket.

    My last ones were a few minutes ago 9794255 and 9794249. Someone seems to have opened it but im not getting any responses to my question

    This is VERY IMPORTANT has my online store has launched a new sale at 8pm est.

    I need immediate assistant for the OFFLINE WIDGET that is not working well as we speak.

    This is extremely frustrating as I am not being served by anyone for the past week.

    Thank you for helping me maneuver through this

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Larry,

    It looks like one of our agents responded to you in your Chat session but they never heard back from you. Can you share what sort of issues you're experiencing on your account so we can help point you in the right direction?
     
    Any additional information you can share is greatly appreciated :) 
     
    Thanks!
    3
  • Jarryd-Lee Kock

    Hi! 

    I am trying to edit the Zendesk Chat Widget header. In the header there is a hyphen indicating the back button. Is there a way to change this hyphen to "Back" or an "x"?

    My client is requesting this hyphen be changed.

    Thank you!

    0
  • Dane
    Zendesk Engineering
    Hi,
     
    There's no native way to modify the minimize icon in the classic widget. However, if you have access to Messaging, you can use its widget to have the similar "x" you are looking for. 
     

     
     
    1
  • Sarah Berthiaume

    Hi I am a customer of yours with carbidesecure.com as our domain. I work on the helpdesk and Zendesk is logging me out from time to time. I just noticed this for the first time in the last two weeks.This has not ever been an issue in the past. I have attempted to use your own help feature to address the issue.

    The help request number is #11323981. You have sent two links to me including the In-product widget and the request number link which both send me to a login screen that do not let me login to see the updated issue. I need to be guided to where the issue or in-product widget is in order to see how to handle it.

    0
  • Kacey Zeccola
    Zendesk Community Manager

    Hi Sarah Berthiaume I found your ticket internally, a customer care agent is investigating and will be following up with you.  

    2
  • Abubakar Abdulganiyu

    How do I verify my Zendesk account

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Abubakar,

    When a user is created, a verification email is sent from the default support address of your default brand. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.

    Hope this helps.

    0
  • Devan La Spisa
    Zendesk Community Manager

    Hey Rich K. Pedersen,

    I checked with our accounts and billing team and confirmed they have responded to the ticket you created with the next steps for resolving this payment issue. Once they've gotten your reply, they can resolve this issue for you.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Rich, 

    It looks like our Finance team replied back again today and were able to get you all taken care of. If there's anything else we can help with in the meantime let us know.
     
    Cheers!
    0
  • Egi Nuradi Wiansyah

    how can i use zendesk, verifying zendesk account is very difficult?

    0
  • Egi Nuradi Wiansyah

    Help Me

    -1
  • Kacey Zeccola
    Zendesk Community Manager

    Hi Egi,

    Apologies for the inconvenience here - I have submitted a ticket to our support team and a member of our team should be in touch shortly.

    0
  • Conny van der Hijden

    n the beginning of last year we got a message from Zendesk that there had been an update and we had to log in again and changed our password,

    Normally the log in page was orange like with a picture of a cup of coffie but now the inlog has a different look . When I log in on my laptop it works perfect. But when I log in on the APP Zendesk chat  on my phone it says wrong password and if I say forgot password it says: we have sent a password to your email adress, but nothing happens.   When I remove the app and download again via Playstore the same  happens. 

    I use the same password as I use on my laptop

    thanks for  helping 

     

     

    So please can you tell me how I can get Zendesk working on my phone again? thank you and kind regards! 

    0
  • Destiny
    Zendesk Customer Care
    Hello Conny,

    I'll reach out to you via Support email so we can troubleshoot your issue with the Zendesk Chat app access. Thanks~!
    0
  • Harish Kulkarni

    Hello,

    I am unable to log in to the Zendesk app. The home page is not opening.

    Thanks

     
     
     
    0
  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Harish, 
     
    Thanks for reaching out! 
     
    If you have a Chat Phase 3 or 4 account, then you will need to sign in by clicking Sign in with Zendesk.
    To sign in to the chat mobile app
     
    1. Download and install the app for your mobile device: iOS app (iTunes) or Android app (Google Play)
    2. Open the app and click Sign in with Zendesk.
    3. Enter the subdomain of your Phase 4 account.
    4. Enter the account email and password combination.
     
    For more information on determining your chat account version, see the article: Determining your Zendesk Chat account version. To sign in to the mobile Chat app in any other version, see the article: How do agents sign in to the mobile Chat app?
     
     
    Hope that helps! 
    0

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