Explore recipe: Working with stacked charts

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4 Comments

  • Perry

    I feel like an idiot, but my chart using a custom field won't stack! What might I be doing wrong?

    0
  • Giovanni Berthelot

    Hello Perry,

    Could you please try the following steps ? :

    • Go to Zendesk Explore et search for the query you would like to stack
    • Click on Edit configuration
    • Click on Chart
    • Tick the Stacked box

    It should work now :) Also, if you want to remove the Row selector, you can easily do it with these steps: 

    • Click on Edit configuration
    • Click on Row selector
    • untick the row selector box
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  • Perry

    Did that. No stack! I suspect it is my query setup not the mechanic of stacking.

    What I am trying to get is monthly bars showing the break-down by category as a stacked bar. I can get monthly with the breakdown unstacked, but nothing better.

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  • Dylan Tragjasi
    Zendesk Customer Care

    Hi Perry - I'm going to reach out to you directly in a ticket so we can take a closer look and see what might be going wrong here. We'll be in touch very shortly via email!

    0

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