Recent searches


No recent searches

Explore recipe: Week over week SLA percentage change



Edited Jun 21, 2024


-1

7

7 comments

This dataset doesn't seem to exist?

On the Choose a dataset page, click Support > SLAs > Support: SLAs, then click New query. Query builder opens. 

0


image avatar

Rob Stack

Zendesk Documentation Team

Hi CJ Johnson, I just confirmed that this is working for me. Here's an example of me choosing that dataset:

If you're not seeing what I'm seeing here, please let me know and I'll open a ticket on your behalf. Thanks!

0


I followed the instruction said above. But I am not getting any value in the last field. 

 

0


image avatar

Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Vignesh Kannan

 

Could you provide a screenshot of the error you are using along with the calculated metric you are using? Let's check as to why it's no loading any data

0


Is there any way to define a Date Range Calculated Metric on a custom attribute? 

0


image avatar

Zsa Trias

Zendesk Customer Care

Hello D.Fitz,

Unfortunately, the "defined on" only lists pre-defined date attributes. It also includes custom date fields. You may have to create a custom standard calculated metric/attribute if what you're trying to achieve is not possible in creating a Date Range Calculated Metric. 

 

 

0


I'd like to include this report in a dashboard so that I can report on the weekly amount when I search for “previous week” in the dashboard filter. Is that possible? 

0


Please sign in to leave a comment.