Troubleshooting guide: Why is the widget not showing on my website?

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  • Torsor Kotee

    @... @... - What was the solution for this problem? I'm having somewhat similar issue.

    My issue is that the Help widget appears, but when I click on "Help", the Chat feature appears. I then decided to do the following:

    • go to Settings --> Widgets
    • Turn off Chat
    • Leave Help Center On

    Results: The web widget stopped appearing. 

    Here's the end-user experience that I'm trying to achieve:

    • User clicks on the "Help" button
    • Help Search widget opens up where the user can ask a question and receive top recommendations 
  • Brett Bowser
    Zendesk Community Manager

    Hey Torsor,

    It looks like you were able to get your issue resolved from this post: Help center is not visible to end user

    Let us know if you have any other questions!


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