Find the embedded widget code
To find the widget code on your website:
- Step 1: Copy the script
- Step 2: View the website's source
- Step 3: Search for the script
- Step 4: Verify if the script matches
Step 1: Copy the script
Copy a piece of the script to your clipboard.
- If you use messaging, find the script under Admin Center > Channels > Messaging > select your widget name > Installation. Click the Copy to clipboard icon.
- If you use the Web Widget (Classic), find the script under Admin Center > Channels > Web Widget > select your widget name > Installation. Click the Copy to clipboard icon.
Step 2: View the website's source
To view the source of a website varies by browser, but generally, add view-source: to the front of your URL.
For detailed instructions from different browsers, see the guides for Google Chrome, Firefox, and Microsoft Edge.
Step 3: Search for the script
Search the source code for the piece of script you copied earlier. If you can't locate it, put a different snippet of the code on the clipboard and try again.
Step 4: Verify if the script matches
For optimal results, verify that the code in the website matches the code in your Zendesk interface from step one. To ensure the scripts match, remove the entirety of the widget code and add it again to the website.
If you can't find the script, it's possible that someone on your team removed it or implemented the widget through a custom process that Zendesk doesn't support.
See: