You can access a complete list of your archived articles. From the article list, you can browse, search, or add a filter to find a specific article.
You can also restore an article from your archived list if you want to make it available again in your knowledge base.
You must be a Guide admin to view and restore archived articles. For information about archiving an article, see Archiving an article to remove it from your knowledge base.
Viewing the archived articles list
You can access a complete list of your archived articles. An archived article remains in your list unless you delete it.
You must be a Guide admin to view archived articles.
To view a list of archived articles
-
In Knowledge admin, click Manage articles
(
) in the sidebar.. The Lists tab opens by default.
- At the bottom of the tab, click Archived.
A list of your archived articles appears. If the user who archived the article has been removed from the account, the Archived by field will be blank. To identify the user who archived the article, contact Zendesk Customer Support.
Restoring an archived article
You can restore an archived article if you want to make it available again in your knowledge base. You cannot disable the ability to restore articles. If you need to restore multiple articles at once, see Updating knowledge base articles in bulk.
You must be a Guide admin to restore archived articles.
To restore an archived article
-
In Knowledge admin, click Manage articles
() in the sidebar.
The Lists tab opens by default.
- At the bottom of the tab, click Archived.
A list of your archived articles appears.
- Find and select an archived article from your list.
- In the archived article, click Restore.
The article is restored as a draft or work in progress (depending on your plan type), in the section where it was previously published. If the section no longer exists, you are prompted to select a new section.
When you restore an article, the Managed by field defaults to Admins. If necessary, update the management permissions.
- When you are ready to publish the article, click the drop-down arrow on the Save button, then
select Publish.
4 comments
Sorin Carbunaru
+1 for managing archived articles from the API.
In https://developer.zendesk.com/rest_api/docs/help_center/articles#list-articles I don't see any way of deleting or restoring archived articles...
7
Mark Beadle-Kindy
+1 on Sorin Carbunaru's comment
Would also support the ability to delete an archived article. Would it be possible to have a specific section_ID to represent the archival? Seems like that could be a streamlined way to manage along with the other existing articles
2
James Peterson - Eastern Logic
+1 our client is looking to build a more comprehensive integration with ZD Help Centre and needs to manage the entire lifecycle, but have no good way to interact with archive or deleted events.
0
Joshua Bentley
It feels like the ability to see archived articles existed in a different permission set before. I have editors and publishers that I'm positive were able to see these before, but maybe I'm wrong?
Regardless, I need those folks to be able to access to archived articles without giving them full admin privileges to do so. That's too much power associated with the ability to review and restore archived articles.
0