Issue symptoms
I am unable to find the Flow Builder option in the Admin Center.
Conditions
The account either has Zendesk Suite, or Support and Chat with the Agent Workspace enabled. I have also read this article to understand recommendations and limitations: About Zendesk messaging.
Resolution steps
- Verify that Agent Workspace is enabled in your account.
-
Click Zendesk Products (
) > Admin Center > Channels > Messaging and Social.
- Select Messaging setup.
- Select Enable messaging for your account.
Now that messaging is enabled, you will see the Flow builder option under Bots and Automation > Bots.
For more information, see this article: About Flow Builder.
2 Comments
I believe we have messaging enabled (I see "Text, Facebook, and Twitter as options under Messaging and Social) but I still am unable to access Flow Builder. Any thoughts?
Hi Nicole, I have created a ticket on your behalf to assist you further regarding your concern. You will be receiving an email notification about the updates on that ticket.
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