Carl McDowell

Hi Vaughan,

Can you confirm that you allowed both the microphone and the sound setting.

 

Hi test,

The best way to get to the bottom of the issue will be working with the support team. I believe you have an existing ticket with them.
It is highly likely the issue is related to US phone numbers needing to be registered, this is covered in the article registering to use A2P 10DLC for text messaging (https://support.zendesk.com/hc/en-us/articles/4408837560730

Hi Jason Tsai 
Our developers have released a fix for that issue now, and that should be resolved.

Question

I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?

Answer

While not everything can be migrated into Zendesk through the user interface, import information using API resources and features below.

Tickets

To import tickets, use the API and this article: Ticket Import API.

Set a tag to signify that these tickets were added to Zendesk Support using import. Ticket metrics (First reply time and First resolution time, for example) are not imported for the ticket. No triggers are run on imported tickets. 

Users

To import users, use the documentation below:

• Bulk importing users
• Importing users with the API

Organizations

These developer articles are available for organizations:

• Bulk importing organizations
• Importing organizations with the API

Articles

To read more on how to import articles, see this article: Help Center API.

Hi Kaan Güleryüz,
I've turned your question into a support ticket as we likely need to gather more details to help assist resolving the issue your account is facing.

Hi Benj,
You can use code like this:

{% capture tags %}
{{ticket.tags}}
{% endcapture %}

{% if tags contains "proactive_text" %}

{% else %}

<br>--<br>
{{current_user.name}}<br>
[{{ticket.account}}]<br>
[{{ticket.brand.name}}]<br>
<br>
tel: {{current_user.phone}}
<br>
email: {{current_user.email}}
<br>
www: <a href='https://www.zendesk.com/' target=_blank'>www.zendesk.com</a>

<img src="https://assets.website-files.com/5a0242c3d47dd70001e5b2e9/645ab438d474f26ac14e89e1_Primary%20logo.svg" alt="Zendesk" style="width:50px;height:50px;">

{% endif %}

You can see what each part does in this image
This is what it looks like when added to a ticket:

Hi Benj,

You could use the placeholder {{ticket.brand.name}} in the Signature code so that it will add the ticket brand details related to the brand the ticket is assigned to.