Recent searches


No recent searches

Why did I receive a voicemail when Voicemail is disabled on my account?



image avatar

Carl McDowell

Zendesk Customer Care

Edited Jul 27, 2023


1

2

2 comments

Hi Zendesk - We received a voicemail in our queue today, but do not have Talk set-up nor enabled. We do not wish to receive calls/voicemail at this time. Any ideas?

0


image avatar

Carl McDowell

Zendesk Customer Care

Hi Casey,
I've turned your question into a ticket since this will have some account specific info in my response.

For anyone else who is curious this usually happens as new trials are given a US number for testing, with $1 trial credit, but you need to complete the onboarding to see the number you have. So while you are in a trial, you usually have an active number on the account, and sometimes robo dialers end up calling the number.

Carl McDowell
Timezone: Melbourne
Technical Support Architect

0


Please sign in to leave a comment.