Question

Can I report on views in Explore? 

Answer

It is not possible to report on views in Explore, as views are only a filter to view tickets by and do not have a data point for Explore to utilize. Instead, you can build a report based on the properties of the view.

For example, if you have a view that displays open tickets from a certain organization you can use the attributes for organization and ticket status.

For more information, see these resources:

  • Creating views to manage ticket workflow
  • Metrics and attributes for Zendesk Support
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