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  • Bryce Petrick

    Can someone point me in the direction of the ZenTalk audio settings/preferences? I'm not referring to chrome permissions to let ZenTalk use the mic/audio, but how to configure the devices in particular...

    In my current VOIP software, I have it configured so when I receive a call, it rings to my default audio device (laptop speakers), however when I answer the call, it uses my default communications devices (3.5mm headset plugged in via my docking station).

    This allows me to not be forced to wear my headset every minute of every work day, as I can hear the phone ring via my laptop speakers, put my headset on, and answer the call.

    I cannot seem to replicate this with ZenTalk. It seems as if ZenTalk uses "default audio device", and that's it... meaning my only options are a) set my laptop speakers as my default audio device and then when I get a call, my laptop speakers ring, but when I answer the call, the audio from the call is also going through the laptop speakers, meaning whenever the user speaks, the mic picks up their voice and echo's it back to them, or b) I set my headset as the default audio device, and then EVERYTHING goes through my headset, requiring that I wear my headset all day every day...

    There has GOT to be a better way to handle this.

  • Wilfred Kaw

    Hello @Bryce Petrick

    The device detection works with whichever Audio/Mic setting is recognised by the browser, this will be applicable to your Talk channel also. If you are using your headphones, your laptop will recognise them and so will the browser. I'm afraid you cannot separate the two, meaning just take calls from headset and play your music from laptop speakers.

    Zendesk Support | Wilfred Kaw | Customer Advocate - Technical Support Engineer - APAC

  • Laurenb

    Can anyone recommend a wireless headset that supports call answering from the headset? I'm frequently having to move around the office so need something I can quickly answer when I'm away from my computer.

  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hey Laurenb, you can use Jabra Evolve2 75 Headset, it is Wireless Headset. I hope it helps you :)



  • Baibhav Pandey
    Zendesk Luminary

    Hey, Jabra Evolve2 is a great headset which we use at the office. It helps you when you are away from your desk as well because it will ring on the headset and you can pick up the call with a press of a button on the headset.

    Hope this helps. Thanks!

  • Laurenb

    Very helpful thank-you both! @Baibhav Pandey @Ifra Saqlain

  • Stephan Marzi
    Zendesk Luminary

    Jabra Engage 65 can also be recommended. A very comfortable wireless one!

  • Brandon Tidd
    User Group Leader Community Moderator
    Zendesk Luminary
    The Humblident Award - 2021

    I'm in love with the Shokz bone-conducting headpphones (

  • Brandon Taylor
    Zendesk Luminary

    Adding my 2¢ in here, I love the Jabra Evolve2 65. It's fairly affordable, very comfortable and the call quality is great!


    Very Respectfully,


  • Florian - SEIF Partner
    User Group Leader
    Zendesk Luminary

    Like everyone, Jabra is so confortable and quality is great :) I do not own any share in the company :) 


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