Finding and managing users

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  • Maria Florencia Mangoni

    Hola, necesitaríamos exportar los usuarios finales que tenemos cargados en Zendesk, es posible? como deberíamos hacerlo? Gracias!


  • Pratishtha Nahata
    Zendesk Product Manager

    Hola Maria Florencia Mangoni - Este artículo puede ayudar.

  • Riana Bosman

    Where do I manage light agents?


  • Brett Bowser
    Zendesk Community Manager
    Hey Riana,

    If you're trying to manage a light-agent you'll need to do so from their profile. I'd recommend taking a look at the following article: Setting roles and access in Zendesk Admin Center
    Let me know if you run into any issues or if you have any questions :) 
  • Declan McDonough
    Zendesk Luminary

    How can I find out which users have no organisation attached to them. For our use case each customer should always have an organisation. But i can't find a way of checking who doesn't have an org attached without going through each customer individually which will be impossible for us due to the sheer number.

    Even a column on the customers page to show which organisation the customer belongs to would help.

  • Mike DR
    Zendesk Customer Care
    HeyA Declan!
    You could return to the search API with Organization:none, and process that data.
    In Explore, you'd need to have tickets associated to users in order to locate similar data, so I imagine that would be the least complete option for this task.

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