The Roles page in Zendesk Admin Center provides a focused place for administrators to create, manage, and assign roles for their team.
Accessing the Roles page
The Roles page is in Admin Center.
- In Admin Center, click
People in the sidebar, then select Team > Roles.
About the Roles page
The Roles page provides a list of all default and custom roles for your team (agents and admins) for your account. You can sort the list by the number of team members assigned to the role. You can use the menu icon next to a role in the list to edit, clone, or delete a role. You can also create a new role from scratch.
To view more information about a role and the team members assigned to it, click the name of the role or use the menu icon next the role to view the details. From the detailed view of the role, you can use the Actions button to assign the role to team members.