About the Roles page

The Roles page in Zendesk Admin Center provides a focused place for administrators to create, manage, and assign roles for their team.

The following topics are covered in this article:

• Accessing the Roles page
• About the Roles page
• Using the Roles page

Accessing the Roles page

The Roles page is in Admin Center.

To open the roles page

• In Admin Center, click People in the sidebar, then select Team > Roles.

About the Roles page

The Roles page provides a list of all default and custom roles for your team (agents and admins) for your account. You can sort the list by the number of team members assigned to the role. You can use the menu icon next to a role in the list to edit, clone, or delete a role. You can also create a new role from scratch.

To view more information about a role and the team members assigned to it, click the name of the role or use the menu icon next the role to view the details. From the detailed view of the role, you can use the Actions button to assign the role to team members.

Using the Roles page

The following articles explain how to use the Roles page to manage custom roles for your team:

• Understanding Zendesk Support user roles
• Understanding native agent roles in Zendesk Support
• Creating custom roles and assigning agents
• Managing custom roles
• Changing a team member's role