Troubleshooting your Github integration with Guide themes

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  • Gabriele Sannicandro


    I have a "failed to import theme" error. I've checked url, permission and so on .. but the problem still remain. Another idea?

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Gabriele,

    Would you be able to link us to this repository if it's public? That will help us to troubleshoot more effectively. 
  • Miguel Romero

    I'm integrating a new theme via github and seeing the changes in a virtual environment with ZAT. It is the second time in the day, that in the theme options, "update from github" stops appearing.

    I have already been working for days with the update from github, but today it started to fail.

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Miguel,

    This sounds like it may be a caching issue. Can you try clearing your cookies and cache and seeing if that resolves your issue?
  • Dr. Lucas

    Hello guys, good afternoon!

    So, I'm having problems to update an existing Zendesk Guide Theme that is integrated with a GitHub Repo, because the first upload was make by a different user than that it's trying to update it now.
    It seems like Zendesk are associating the user and when another user try to update it, falls in an error.

    Does anyone has passed through this kind of situation?

    Thanks in advance!

  • Gustavo Oliveira
    Zendesk Customer Care
    Hi Lucas,

    I am creating a proactive ticket, so we can discuss the case.
    Best regards,
  • Joshua Lee

    Has this problem been resolved? I am still having issues import theme from Github and I followed the trouble shooting guide.

  • Dion
    Zendesk Customer Care
    Hey Joshua,

    I encourage you to contact our support team and provide more details about your issue so that we can check.


  • Simon


    I keep getting the incorrect URL error. We have Github Enterprise cloud and wondering if the integration supports this?



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