Recent searches


No recent searches

Why did I receive an email stating Account Assumption was granted?



image avatar

Ben Van Iten

Zendesk Digital Resources Team

Edited Jan 19, 2024


2

4

4 comments

As an admin, when I allow "Account Assumption" to ZD support, several people in our ZD instance are getting notified. How does ZD decide who to notify?

0


image avatar

Christine

Zendesk Engineering

Hi Rajesh,

All Administrators on the account are notified when the account assumption was enabled. Currently, there's no option to select specific users who receive the notification. The system automatically sends account assumption email notifications to all users with Admin roles.

Hope this clarifies!

0


Is there a way to Identify who enabled the account assumption?

0


image avatar

Ronie Ranoy

Zendesk Customer Care

Hi Holly,
 
You can review the Audit log on who (Actor) activated Account Assumption. In Audit log, you can look for the Item "Enable Account assumption" with Activity "Turned on", the column Actor is the one who enabled it. Our article Viewing the audit log for changes details on how to open and use Audit logs.

0


Please sign in to leave a comment.