How can I completely hide the sign up button from my help center?

Question

How can I completely hide the sign up button from my help center?

Answer

To remove the option for customers to sign up, but still keep the ability for anyone to contact, use the below solution. This solution requires that you customize the theme of your help center.

To remove the sign up button

1. In Guide, click the Customize design icon () in the sidebar. Select the theme you want to use and click Customize. Select Edit code.
2. Remove the Sign in link from all help center templates. For version one of our Copenhagen theme, delete the helper user_info from the Header template of your Guide. If you are not sure which version you are using, see the article: About Guide templating versions. For version two, delete the code block as shown in the image below.
   

   {{#if signed_in}}
    <div class="user-info dropdown">
   <button class="dropdown-toggle" aria-haspopup="true">
   {{user_avatar class="user-avatar"}}
   <span class="hide-on-mobile">
   {{user_name}}
   <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="dropdown-chevron-icon" aria-hidden="true">
   <path fill="none" stroke="currentColor" stroke-linecap="round" d="M3 4.5l2.6 2.6c.2.2.5.2.7 0L9 4.5"/>
   </svg>
   </span>
   </button>
   <div class="dropdown-menu" role="menu">
   {{link "my_activities" role="menuitem"}}
   {{my_profile role="menuitem"}}
   {{change_password role="menuitem"}}
   {{link "sign_out" role="menuitem"}}
   </div>
   </div>
   {{else}}
   {{#link "sign_in" class="sign-in"}}
   {{t 'sign_in'}}
   {{/link}}
   {{/if}}

3. Instruct your agents to bookmark the yoursubdomain.zendesk.com/access/normal path to use to sign in and access Zendesk.
4. Enable SSO for end users and set the remote URL to some page within your domain. This way, if an end user finds the user registration page somehow, for example, direct URL, they are redirected away from the Zendesk login page that includes the Sign up button.

Additionally, remove any Zendesk branding from the welcome email and outbound email notifications in general by modifying the email template and specifically removing the two placeholders highlighted below, footer and footer_link.

Tip: Avoid the {{ticket.url}} placeholder in your messages to end users as it generates a link to view the ticket in the help center.

For information about how to remove the sign-up button and disable the ability for anyone to create tickets, see the article: How do I remove the ability for customers to sign up to our account?

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as JavaScript, jQuery, or CSS. Post any issues you have in the comments section or try searching for a solution online.