How to create a Zendesk Help Center account

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14 Comments

  • Anita Rajkumar

    'support@zendesk.com'  support address not working.

    Its not creating tickets under 'My Activities'

      please suggest

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  • Gabi Zúñiga
    Hi Anita,
     
    I hope you are doing well! Thank you for contacting us. 
     
    In the last couple of days, Zendesk changed customer support experience to improve the experience of our customers. Messaging became the primary way that we provide support to all of our customers.
     
    As part of that move, your active tickets with Zendesk customer support are moving with us, and will remain available. However, your ticket history from contacting Zendesk support have been removed from your profile. You should also have emailed transcripts of all of your historical tickets in your inbox until expiration in accordance with your email provider’s retention limit or policy. 
     
    For more information on the new changes, please check this article:
    Announcing changes to the Zendesk customer support experience
     
    I hope this information answers your questions, let me know if I may assist you in any other way. I'm always happy to help.
     
    Kindest regards,
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  • Wojtek Ozimek

    It's not working. I've created the account in the Zendesk Help Center, submitted the issue (via bot/chat), and I've got an e-mail from support.  I tried to log into the Help Center and it keeps me asking about the password for my e-mail. It's probably because I've logged in using integration with Google. Which Zendesk Support cannot handle properly. It's really annoying.

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  • Marine
    Zendesk Customer Care
    Hi Wojtek,
     
    I've created a ticket for you in our Support regarding your issue.
    You can expect an email shortly.
     
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  • Mike Hoyte

    Hi,

    I need to contact support to change my subscription, I emailed my account rep a couple of weeks ago and have had no response, I created a ticket via the chat bot and received a notification that a new ticket had been created but if I click the link to the ticket in that email the page displays oops, The page you were looking for doesn’t exist. I am logged in so not sure what is going on, I've now created 5 tickets and all the same, my activity shows a couple of past tickets but I can't create a new one there and none of the 5 the bot has created are showing there. Does anyone know how to get support from Zendesk? Thanks

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  • Brett Bowser
    Zendesk Community Manager
    Hey Mike, 

    It looks like someone from our Sales team followed up in the ticket earlier this morning. They will continue working with you in that ticket to get your account adjusted. Appreciate you bringing this to our attention and let me know if there's anything else I can help with!
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  • ilker devrim

    Hello. We have been experiencing serious problems since we switched to agent workspace. Our representatives cannot answer more than 3 chats. Our representatives cannot receive voice chat notifications. Outside or offline representative cannot receive manual chat. We didn't make any changes, we just moved to agent workspace, all changes happened automatically and we can't fix it. We want to turn on chat voice notifications and enable outside or offline representatives to receive manual chats. We are waiting for your urgent help.

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  • Destiny
    Zendesk Customer Care
    Hello Ilker Devrim,
     
    Thank you for getting in touch. I regret to hear that you're experiencing several issues following the transition to the Agent Workspace. I will go ahead and open a support ticket on your behalf so that we can delve deeper into these problems and work towards a resolution.
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  • ilker devrim

    We cannot open receipts sent in past chats. ''You are not authorized to see the file. We get an error saying "Make sure that you are logged in here." This interface really puts us in a very difficult situation. Why do all these problems occur? We are experiencing customer loss. We want to return to the old interface. Please help us, tell us how to leave agent workspace permanently. We can't continue with this.

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  • ilker devrim

    Why are live chats and chat history "conversation with" linked together? While live chat was ongoing, we used to be able to delete chat with records and our users would not drop out of the chat. But now, if we delete the conversation with record, the connection of the user in the live chat is disconnected. What is this like? We don't want to experience this. We are experiencing a huge usage problem. agent workspace did not make our job easier, we are having a hard time. We are only losing our customers, our service quality has decreased, our solution times have increased. The motivation of our representatives has decreased significantly. Please allow us to leave the agent workspace and return to the old interface. We don't want this interface.

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  • Destiny
    Zendesk Customer Care
    Hello Ilker,
     
    I'm ready to address each of the points you've highlighted in your message. A few days ago, I reached out to you via email in the hope of coordinating to resolve the concerns with your agent workspace. If you could respond to that email, we can start working on the solutions. In case my emails haven't been reaching you, I suggest initiating a real-time conversation through our web widget for immediate assistance. Additionally, I am looking forward to your response on the support ticket I've opened for you. 
     
    Here is the guide on how to reach us. Thank you.
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  • ilker devrim

    I think I misunderstood. I'm not asking how to text. While our live chats with our customers are listed outside the chat area, in the support area, they are listed as "conversation with ahmet". When we delete the list of these chats, our customers are dropped from the live chat. We were not profitable with this problem before switching to agent workspace. How can we fix this? I have also included a screenshot below.

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  • ilker devrim

    Additionally, we cannot open files submitted by our customers in the past. This problem started yesterday. How can we fix this? We receive a warning and visual as in the screenshot. You are not authorized to see the file. Make sure that you are logged in here.

     

    You are not authorized to see the file. Make sure that you are logged in here. We receive a warning saying: We are already logging in as usual. We were logging in the same way before we received this error. We haven't made any changes and yet we encounter this warning.

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  • Destiny
    Zendesk Customer Care
    Hi Ilker,
     
    A few weeks ago, I sent you an email to offer assistance and to help pinpoint the problem you're facing, but I have yet to receive your response. Should you wish to have the agent workspace turned off, this request would need to be directed to our Support team. We might need to perform some evaluations before confirming the feasibility of deactivating it from your account. This is the reason I suggested reaching out to our team through email or via the live chat option on our web widget.
     
    I realize you are dealing with multiple issues, and I'm ready to address and resolve them, including setting up a Zoom call to troubleshoot if necessary. We are keen to hear back from you or to have you initiate a chat so we can collect the required information and ensure that everything is resolved securely and properly.
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