How to create a Zendesk Help Center account

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2 Comments

  • Anita Rajkumar

    'support@zendesk.com'  support address not working.

    Its not creating tickets under 'My Activities'

      please suggest

    0
  • Gabriela Zuniga
    Hi Anita,
     
    I hope you are doing well! Thank you for contacting us. 
     
    In the last couple of days, Zendesk changed customer support experience to improve the experience of our customers. Messaging became the primary way that we provide support to all of our customers.
     
    As part of that move, your active tickets with Zendesk customer support are moving with us, and will remain available. However, your ticket history from contacting Zendesk support have been removed from your profile. You should also have emailed transcripts of all of your historical tickets in your inbox until expiration in accordance with your email provider’s retention limit or policy. 
     
    For more information on the new changes, please check this article:
    Announcing changes to the Zendesk customer support experience
     
    I hope this information answers your questions, let me know if I may assist you in any other way. I'm always happy to help.
     
    Kindest regards,
    0

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