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Defining a company hierarchy



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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8 comments

It would be so wonderful is Support had this structure. Subordinate organizations [and associated user rights] would be massively beneficial to support. It's a frustrating product gap. 

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couldn't agree more :(

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I would love to be able to identify multiple parent companies per child company. A use case would be a company that is the child of a joint venture. I need to know that they are connected to BOTH parent companies.

Another helpful feature would be to add a "sibling" company, to use the familial language. A use case here would be two independent companies that aren't exactly over/under but are formally associated. Maybe "sibling" isn't the right word considering it implies two companies under the same parent... but you get it.

This would be HUGE for us.

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How many child companies can a parent company have linked?

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Noly Maron Unson

Zendesk Customer Care

Hi Chad,

A parent company is limited to 999 child companies.

Hope this helps.

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Many thanks Noly Maron Unson :)

Is there documentation or an article that highlights this?

Many thanks again.

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Noly Maron Unson

Zendesk Customer Care

Hi Chad,

This is not part of the documentation we have but it was verified by our internal team.

Thank you.

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