Multibrand resources

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  • Kristel

    I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this page



  • Brett Bowser
    Zendesk Community Manager
    Hey Kristel,

    Can you try accessing the link again and let me know if it works?
    I've made some changes on my end so you should hopefully have access now.
  • Kristel

    Hi Brett,

    Thanks, the link now works.



  • Amy Gracer
    Community Moderator

    Is there any easy way to duplicate or share an article across multiple brands? For example, I have FAQs that apply to both my brands. Cross brand search won't work for me (I purposefully keep them separate because the bulk of the content needs to be). I need the same article in both brand help centers. Thanks!

  • Dave Dyson
    HI Amy,
    There currently isn't a way to put an article in more than one location (multibrand or otherwise), although that is currently planned -- see Help Center (Guide) roadmap
    In the meantime, it mightbe worth looking into Content Blocks (although that also has some limitations): Reusing content with content blocks
  • Josh

    Brands really need to be scoped by groups or agents. Meaning only certain groups and/or agents can see specific brands. We have to do some really tricky stuff to make this work currently and it kinds stinks.


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