Explore recipe: Identifying where chats originate with a bubble pack chart

In this simple Explore recipe, you'll learn how you can use the Bubble pack chart type to give you a great visual indication of whereabouts in the world you are receiving Chat requests from.

What you'll need

Skill level: Easy

Time required: 5 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving agents access to Explore)
• Zendesk Chat

Creating the report

To create the report

1. In Explore, click the reports icon () .
2. In the Reports library, click New report.
3. On the Select a dataset page, click Chat > Chat - Engagement, then click Start report. The report builder opens.
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Chats > Chats. Explore displays the total number of chats.
6. In the Columns panel, click Add.
7. From the list of attributes, choose Chat visitor session > Chat country. Explore displays a table showing the number of chats for each country.
8. From the Visualization type menu (), choose the Bubble pack chart type.

   

9. Make sure to give your report a name, and save it.

Your report is finished. You can change the colors and style of the bubble pack chart from the chart configuration menu ().