You can track the API request activity for your account in Admin Center. You can also monitor any failures by a URL target to troubleshoot the issue.
Only Zendesk Support admins can access the Zendesk API settings in Admin Center.
Tracking ticketing API activity against your rate limit
To track ticketing API activity
- In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.
- Click the Activity tab.
The following requests are excluded from activity:
- Help Center and Talk API requests
- Anonymous requests requiring no authentication
The page shows activity in the past 24 hours. The chart covers requests over time, while the table provides a breakdown of total requests by client. The clients are identified by the authentication credentials used. The table lists the names – or identities – of API tokens, OAuth clients, or users for basic authentication.
The chart scales based on the amount of activity, which can hide the rate limit line. With enough activity in the example, a horizontal line representing the rate limit would appear at the 700-requests mark.
The horizontal hourly scale is set to your local time, with the right-most mark the most recent hour.
Peak requests is the highest number of requests in a single minute in the hour. Average request/min is the average number of requests per minute during the hour.