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Creating pre-filled ticket forms



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Nova Dawn

Zendesk Documentation Team

Edited Feb 11, 2025


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122 comments

Hi there!
First of all, thanks for the feature, this is really useful and not available among competitor helpdesks.

I have a question: 
In case I need to introduce a Phone Number field, how do I make sure the + does not disappear from the URL? 
Right now, if I use a Regex field and pass a number through the URL like this +123456789, in the form, I receive 123456789 (there is a space instead of the plus).

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WeCourts Team 

 

It sounds like you want to remove unwanted/unnecessary/illegal characters from the encoded URL (ie use javascript to find/replace illegal characters).

 

Why are you passing the "+" to begin with if you don't want it? Can you scrub it from the data you are initially passing the end user?

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