Understanding queries

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5 Comments

  • Fabiana Ujj

    Hi,

    I can see the number of queries we created, however only part of them listed. 

    All queries 117, but only 29 listed ?!

     

    Regards, 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Fabiana -

    Just to make sure, when you're on the Queries Library page, you've clicked "All queries" so that's highlighted, you don't have any search criteria entered that would limit the results, and also you've scrolled down all the way to the bottom (it should auto-load more queries to the list as you scroll down)?

    If all of that is true, I wonder if there might be a browser issue. I'd suggest contacting our support team via chat (Option 1 here), so they can help troubleshoot your issue:: https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support

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  • Alessia Cipriano

    When building a query I dont see a way input a 'date range' for the data. How can i have the query only show only the data from (for example) January 1-31 or the last quarter? thank you

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  • Dave Dyson
    Zendesk Community Manager
    Hi Alessia,
     
    Welcome to the community! To limit the date range of the data in your query, you'll want to apply a Filter based on a metric (e.g. the date tickets were created, the date they were solved, etc.). See "Example: Filtering by metrics" here: Working with query filters
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  • John DiGregorio

    Dave Dyson

    Hello Dave - based upon your responses you seem to be very knowledgeable when it comes to Explorer.   I just took a job at a company that uses Zendesk and coming from a SalesForce shop I am struggling with the concept of Explorer and having to add the queries to dashboards.  I figured out how to do it but it seems odd they they don't have a way to run the query in a plain report mode.   Are there any add-ons that you could recommend.   I am 6x certified in SalesForce so I consider myself very technical.   From reading older posts it looks like Zendesk used a product called Insights before, which had plain reporting.   I just want to be able to filter and sort on column headers and in the queries it only works on some columns but not all.   Any help would be greatly appreciated

     

     

     

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